Associate Ambassador (Customer care/sales experience)



Customer Service, Sales & Business Development
Abingdon, UK
Posted on Monday, July 8, 2024

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Bring your passion, ideas and purpose to life in a company that can truly help you achieve your full potential.

The Opportunity

As a leading provider of drug and alcohol testing solutions we are partnering with local, national, and multinational organisations across many industries to build and deliver customised end-to-end solutions. Those solutions range from providing rapid point of care drug tests to a full-service offering consisting of industry-specific medical assessments, health surveillance, health & wellbeing services, random- and for cause drug testing on site and in our laboratories, and many more.

We are now recruiting for an Associate Ambassador within our Toxicology Commercial Team in Abingdon. This role would support our accounts for the Drug Treatment and Family Law Businesses.

What You’ll Do

As an Associate Ambassador you will be responsible for managing the existing accounts, building and fostering strong relationships with them by providing really good customer service and recognizing any upselling opportunities. You will also support the set up of new accounts, respond to customer queries mainly via emails or via phone/virtual calls. Working at Abbott, you can help shape the future of healthcare whilst shaping your career.

Required Qualifications

To be successful you would need to be passionate about customer service and have strong motivation to make a big difference on how to get new customers. Continuous Improvement is an important part of our culture, so you will also have the opportunity to propose and contribute to initiatives and projects that improve our processes.

You will also be required to demonstrate the ability to effectively communicate with colleagues from other departments and to maintain a high standard of record keeping as required in our CRM systems. Previous experience in customer care as well as any previous sales experience would be preferable. At Abbott, you can work with great people, helping our patients and customers to thrive.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.