Main Responsibilities:
The Customer Service Specialist is responsible for processing orders via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.
Key Responsibilities:
- Processing orders (include normal order, consignment order) via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.
- Closely coordinate with territory sales managers to meet customer's requirements and support monthly & quarterly sales target accomplishment.
- Handle customer queries, product complaints, recalls and exchange.
- Prepare shipping documents (invoice/ packing list/ others) as required for any stock sharing or return to plant.
- Execute daily operations including products receiving, storage, inventory management according to Abbott's SOPs
- Coordinate multi-functional issue resolution to troubleshoot errors between SAP/WMS interface/ systems and physical products.
- Review on the short UBD, inactive Inventory, phase-in/phase-out, communicating with business partners to minimize the negative cost impact.
- Perform inventory counts including consignment count and warehouse count.
- Follow up GDP SOP of Customer Service functions to apply for GDP regulations certification covering order management.
Skills & Experience Required:
- A diploma or equivalent of college graduated.
- At least 2 years of working experience in similar roles
- Demonstrates excellent telephone and interpersonal communications skills
- Knowledge of MS Office, including Excel and MS Word with high numerical accuracy
- Knowledge of SAP ERP system is preferred.
- Experience in/or appreciation for the medical device industry is preferred
- Able to work independently and as part of team
- Able to organize and prioritize work
- Handle and process customer complaints in timely manner
