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Amgen
If you feel like you’re a part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We have reimagined the most important aspects of our work lives, creating more flexibility than ever before by applying a whole company mindset to plan around our personal needs and work preferences and in turn we are flexible to meet the needs of the business and honor our role in driving a thriving company-wide culture.
An exciting new opportunity has arisen to join our Regional Medical Information team. In this role your core focus will be supporting our call centre operations, Medical Information initiatives, and handling escalated inquiries. Your expertise will be critical in ensuring the accuracy and compliance of medical information, as well as training external partners and new hires. This is a contract, full-time role, based in Sydney, reporting to the Medical Information Senior Manager.
Key Responsibilities include:
Collaboration & Administration:
Support the Regional Medical Information team with the management of enquiries (from patients and healthcare professionals) across APAC
Support Regional Call Centre operations, training and quality oversight
Contribute to local/regional/global Medical Information projects and cross functional shared goals
Resources & Planning:
Maintain local content repositories and manage content for the Call Centre
Analyze Medical Information content needs and provide input to global scientific teams
Adapt and maintain content according to local/regional requirements
Report on trends and insights for assigned products to business stakeholders
Performance & Compliance:
Respond to escalated inquiries in compliance with regulations and company guidelines
Ensure target service levels and customer expectations are met for the Call Centre
Maintain and expand product and therapeutic area knowledge
Stay current on regulations and codes affecting Medical Information
We are all different, yet we all use our unique skills and experience to serve patients. The experienced Medical Information professional we seek is a collaborative, communicative, tech-savvy and innovative individual with these attributes/qualifications:
BScPhm, PharmD, RN, MD, PhD, MSc, or BSc or equivalent essential
At least 3 years of experience in Medical Information essential
Direct clinical experience (e.g., pharmacy, nursing, medicine) favourable
Proficiency in literature searches, scientific literature appraisal and writing
Experience in project management, cross-functional collaboration, and working with consultants/vendors
Residency and Work rights in Australia essential
As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.
A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Vast opportunities to learn
Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits
To learn more about the Amgen difference: https://www.youtube.com/watch?v=IIHxKlyM3lI
If this sounds like the opportunity for you – please apply now!
Applications Close Friday 27th September 2024, but candidates are encouraged to apply asap. Preliminary interviews will be virtual and may commence on receipt of application.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Amgen Australia are focused on inspiring talent to directly connect with our brand. We respectfully request agencies do not submit unsolicited resumes and candidates are encouraged to always apply directly.
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