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Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager Information Systems

What you will do

Let’s do this. Let’s change the world. In this vital role you will Senior Manager of Asynchronous Collaboration, you will lead a dynamic team of engineers responsible for the ongoing design, development, management, and optimization of Amgen’s Asynchronous Unified Communication & Collaboration (UCC) platforms that enhance Amgen user productivity & experience. They will also be the reporting manager for Information Systems (IS) engineers across multiple Customer Care product teams and will be responsible for the coaching and development of these resources.

The Senior Manager will be accountable for setting the strategic direction for the Asynchronous Collaboration capabilities, while ensuring alignment with the Customer Care & organizational goals.

The ideal candidate will have a consistent track record of leadership in technology-driven environments, specifically in IT service delivery and platform operations, with a passion for fostering innovation and excellence in the biotechnology industry. The role requires deep expertise in handling the end-to-end development and delivery of customer-facing digital collaboration capabilities and platforms including Exchange Online, Exchange Hybrid, Microsoft Teams, SharePoint, Power Platform & Power Apps, Azure, Viva Engage, and Stream.

They should also have experience leading and handling large, diverse and globally dispersed teams within a matrixed organization.

Additionally, extensive collaboration with global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle and be a Scaled Agile practitioner, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational critical initiatives, develop a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Roles & Responsibilities:

• Provide strategic direction on the Asynchronous Collaboration products, platforms, services and projects in alignment with organizational goals.
• Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure all collaborators feel informed and engaged
• Oversee the software development lifecycle, ensuring standard methodologies in development, testing, and deployment across the Asynchronous Collaboration platforms
• Implement automation and process improvements to enhance reliability, consistency, and efficiency.
• Act as an O365 domain authority at all levels and in all applications across the platform
• Lead and handle large, teams with varied strengths within a matrixed organization, collaborating with geographically dispersed teams, including those in the US and international locations
• Develop and implement strategic plans for technology and workforce growth, including recruiting top talent and building a robust Engineering team in India
• Developing talent, motivating the team, delegating effectively, championing diversity within the team, and acting as a role model of servant leadership.
• Ensuring global ways of working are embedded in the local organization.
• Develop a culture of collaboration, innovation, and continuous improvement, driving talent development, motivation, and effective delegation
• Ensure communication of key performance metrics and analysis of unmet needs to collaborators, fostering standard methodology sharing and alignment with business goals
• Collaborate with Product Owners, Service Owners, and delivery teams to ensure delivery matches commitments, acting as a critical issue point and facilitating communication when service commitments are unmet
• Participate in team member and leadership meetings, working with other parts of the organization and functional groups to ensure successful delivery and alignment with strategy, compliance, and regulatory requirements
• Remain accountable for ensuring overall organizational compliance with quality, GxP, and privacy requirements in technology services
• Ensure alignment of technology service plans across the organization, overseeing operating budgets and product team budgets, and handling according to governance standards
• Monitor emerging Asynchronous Collaboration technologies and trends to find opportunities for platform growth and expansion
• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate Degree and 2 years of experience in Business, Engineering, IT or related field OR
• Master’s degree with 8 - 10 years of experience in Business, Engineering, IT or related field OR
• Bachelor’s degree with 10 - 14 years of experience in Business, Engineering, IT or related field OR
• Diploma with 14 - 18 years of experience in Business, Engineering, IT or related field

Preferred Qualifications:

Functional Skills:

Must-Have Skills:

• 12+ years of experience in the asynchronous unified communications and collaboration and other digital workplace capability areas, with a strong background in developing and delivering customer-centric and user-friendly digital solutions.
• Proven leadership skills with the ability to lead large matrixed teams. In addition, have demonstrated experience in leading and developing a hard-working team of IS engineers, building a culture of innovation and continuous improvement within the team to deliver powerful solutions and platform improvements.
• Experience in implementing a strategic roadmap and driving transformation initiatives using Scaled Agile methodology.
• Strong skills in collaborating and communicating with cross-functional teams, business collaborators, and executives to ensure alignment of platform initiatives with business outcomes, handling expectations, and ensuring successful delivery of projects.

Good-to-Have Skills:

• Leadership experience within a highly regulated pharmaceutical or technology organization, with the ability to ensure compliance with industry regulations and standard methodologies for data integrity, security, and audit readiness.
• Degree in Computer Science, Information Systems, Engineering, or Life Sciences.
• Experience driving a collaborative culture that values technical depth, accountability, and customer service.
• Strong problem-solving and analytical skills.
• Demonstrated ability to work effectively in a fast-paced, dynamic environment.
• Understanding of ITIL processes and implementation.
• Experience handling vendor relationships and working with external partners or consultants to ensure optimal performance, support, and development of the ServiceNow platform

Professional Certifications:

• Scaled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

• Excellent leadership skills with the ability to develop teams and cultivate talent.
• Demonstrated ability to influence decisions with business & technology collaborators & leadership
• Data-driven decision making
• Strong transformation and organisational change experience
• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization.
• High degree of initiative and self-motivation
• Ability to handle multiple priorities successfully
• Team-oriented with a focus on achieving team goals
• Strong presentation and public speaking skills
• Excellent analytical and troubleshooting skills
• Ability to work effectively with global, virtual teams

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What you can expect of us

As we work to develop treatments that look after others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies creativity

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As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.