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Amgen
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
CRM Engineer - Veeva/Salesforce
Let’s do this. Let’s change the world. In this vital role you will require extensive experience with Salesforce, particularly in the Veeva CRM ecosystem, and possess a solid grasp of the pharmaceutical or life sciences industry. The Salesforce Veeva CRM Engineer will be responsible for the implementation, customization, maintenance, and optimization of Veeva CRM solutions to support our business goals. The Veeva CRM Engineer will collaborate closely with business stakeholders, Salesforce administrators, and other development teams to ensure that Veeva CRM meets the organization's requirements while adhering to industry standards and best practices.
Develop and customize Veeva CRM solutions built on the Salesforce platform to meet business requirements.
Design and implement custom Apex code, Visualforce pages, Lightning components, and other Salesforce customizations within Veeva CRM.
Work with Veeva Vault, and other Veeva modules to create and manage solutions that streamline customer and sales processes.
Implement business logic and workflows using Apex, Flow, and other Salesforce automation tools.
Design and develop custom objects, workflows, page layouts, and reports in Veeva CRM.
Develop and enhance Lightning Web Components (LWC) and Aura Components to improve user experience and interface design.
Integrate Veeva CRM with external systems and third-party tools using RESTful APIs, SOAP APIs, and other integration patterns.
Ensure smooth data flow between Veeva CRM, Salesforce, and other enterprise applications while maintaining data integrity and compliance.
Follow Salesforce and Veeva CRM best practices and coding standards for customization, development, and testing.
Adhere to governance practices and guidelines in order to maintain system scalability, reliability, and security.
Diagnose and resolve issues related to Apex code, Visualforce, Lightning components, and system integrations.
Provide ongoing support for Veeva CRM and Salesforce, troubleshooting and resolving performance issues, bugs, and enhancement requests.
Work with business analysts, stakeholders, and other team members to gather business requirements and translate them into technical solutions.
Collaborate with Salesforce admins, system architects, and other developers to ensure seamless integration and deployment of solutions.
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR
Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR
Diploma and 7 to 9 years of Computer Science, IT or related field experience
Preferred Qualifications:
Solid grasp of software development methodologies, including Agile and Scrum
Customize and improve Salesforce Veeva CRM applications based on business requirements, using Apex, Visualforce, Lightning Web Components, and other Salesforce tools.
Experience working in a DevOps environment, which involves designing, developing and maintaining software applications and solutions that meet business needs.
Good communication skills, with the ability to work effectively with multi-functional teams.
Familiarity of Salesforce Apex, Visualforce, and Lightning components is a plus.
Relevant certifications such as Veeva CRM and Salesforce Administrator (highly desirable)
SAFe® for Teams certification (preferred)
Excellent analytical and troubleshooting skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
High degree of initiative and self-motivation
Ability to handle multiple priorities successfully
Team-oriented, with a focus on achieving team goals
This position requires you to work a later shift and will be assigned to the second shift. Candidates must be willing and able to work during evening shifts, as required based on business requirements.
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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