Director - Infra Operations Product Office [I&O Product Office Lead]



Product, Operations
Chennai, Tamil Nadu, India
Posted on Sunday, February 11, 2024

JOB TITLE: Director - Infra Operations Product Office [I&O Product Office Lead]



AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.


Be part of the team where you are empowered to follow the science. Work at all stages of development to translate our life-changing science into medicines to get the best results for AstraZeneca, patients in need and healthcare professionals. There are countless opportunities to learn and grow. You will have the opportunity to shape your own path, with support all the way. We are a diverse and open-minded team harnessing our different skills and experiences.


Role Overview: The I&O Product Office Lead has strategic responsibilities of Enabling & Governing the I&O Product line driving Product Adoption, compliance & Standards. This role will be directly reporting to the Head of I&O. This individual will collaborate with senior leadership, Business functions, Other IT functions to ensure progress on key initiatives. The role encompasses diverse responsibilities spanning I&O Product performance, strategy facilitation, automation, vendor management, agile Adoption, business analytics, life cycle management, and Product resource management.

Key Accountabilities:

  • Create Strategic Road map for I&O Product office around Compliance, standards & Automation

  • Develop and own the automation agenda for I&O, capturing automation activities and increasing the automation adoption.

  • Govern and Maintenance of Product Standards, Compliance & Risks

  • Product Life cycle management including EOSL, Vendor & Contract management.

  • Use analytics to identify continuous improvement opportunities, working closely with the Product Insights & Analytics Lead.

  • Employ strong analytical and insight expertise as well as experience with data to influence decisions.

  • Facilitate cross-industry benchmarking for strategic thought leadership.

  • Collaborate with delivery heads to optimize capabilities and meet optimization targets.

  • Support teams to maintain accurate data in CMDB, Service Portfolio, and related databases.

  • Work with the Leadership Team (LT) to execute initiatives flawlessly and measure values & benefits of the products range

  • Strong influencing and negotiation skills, with ability to prepare and present compelling data that drives decisions.


  • Identify, prioritize, and lead automation activities across I&O Product lines.

  • Embed “automation first” principle at all stages of Product life cycle.

  • Foster a culture of automation, encouraging cross-learning and re-use of automated solutions.

  • Raise awareness within the team about the benefits and possibilities of automation.

Risks, Standards & Compliance:

  • Responsible for working with product leads in pro-actively identifying and mitigating potential risks

  • Work hand in hand with the Global Risk and compliance team in managing cross functional risks involving I&O

  • Work with Cyber security teams in terms of the Product line adherence to all cyber standards & bring out potential cyber risks

Life Cycle & Vendor Management:

  • Product Life cycle management including EOSL, Vendor, budgets & Contract management.

  • Manage contracts, governance & Currencies across I&O estate.

  • Collaborate with Procurement to manage vendor relationships and ensure alignment with sustainability goals.

  • Review & set standards for Vendor Performance and service levels.

  • Evaluate and optimize vendor performance, contributing to the overall efficiency of I&O.

Agile, Business Analytics, and Productivity:

  • Integrate & Measure Agile Adoption principles into I&O, fostering a culture of adaptability and continuous improvement.

  • Utilize business analytics skills to identify improvements, elicit requirements, and contribute to the efficiency of I&O products.

  • Implement & Manage Productivity Measures to ensure efficient and effective use of resources throughout project and service life cycles.

  • Effectively manage resources within I&O, ensuring optimal allocation and utilization for respective Product releases

  • Collaborate with teams to develop resource management strategies that align with business objectives to meet the supply and demand.

Experience & Essential Skills:

  • Education: Degree level standard or equivalent, preferably in business technology or a related field.

Leadership Experience:

Experience working with senior leaders, including VP level, to support strategic business performance optimization. Demonstrated management experience of matrix and multicultural teams over several continents.

  • Executive Communication: Confident presenter who likes to get in front of stakeholders or any audience to espouse their and the company’s vision and the merits of products and services.

  • Networking: Effective networker & Influencer with the ability to form working relationships at different levels and with different stakeholder groups.

  • Service Delivery: Strong experience in service delivery with a focus on customer experience.

  • Metrics and Benchmarking: Good understanding of deploying OKRs/KPIs for enhanced performance and utilizing benchmarking for effective target setting.

  • Financial Acumen: Understanding of budgeting and finance concepts.

  • Automation Skills: Demonstrated experience in driving and implementing automation initiatives.

  • Vendor Management: Proficient in managing vendor relationships and ensuring alignment with organizational goals.

  • Agile, Business Analytics, and Life Cycle Management: Familiarity and expertise in Agile principles, business analytics methodologies, and life cycle management practices.

  • Resource Management: Effective resource management skills, ensuring optimal allocation and utilization.

Key Relationships to reach solutions

Internal (to AZ or team)

Senior IT Leaders

IT Enterprise Technology Services Peers

IT Peers in GTC and ROW

Wider IT partners, peers and colleagues

External (to AZ)

Peers in other pharma companies and other industries

Senior Vendor partners


We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.


Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.


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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted


Closing Date


AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.