Enterprise Process Expert Invoice to Cash - GFS Americas



San José Province, Costa Rica
Posted on Tuesday, February 13, 2024

Role Purpose

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives and are made to feel valued, energized and rewarded for their ideas and creativity.

Global Financial Services (GFS) was formed in Q3 2018 through the merger of Global Finance Operations, Integrated Finance Solutions and Cash Generation. GFS is at the heart of the Finance function - accountable to the AstraZeneca (AZ) Group for the design and delivery of high quality, simple to operate transactional finance processes that enable our customers to focus on AZ’s strategic priorities.

The creation of the Global Financial Services (GFS) centers in Warsaw (Poland), Kuala Lumpur (Malaysia) and San José (Costa Rica) will transform the AZ Middle Office and Back Office to a central function, supporting the business regions through simplification, standardization across the globe, and a structure that is scalable to support the bold ambition of becoming a $50bn company by 2025.

We have exciting opportunities to join our GFS Center in San José, which will establish best practices and be responsible for providing support to embedded finance (CFOs and country business partners and or BPs in Manufacturing).

Role Profile

As an Enterprise Process Expert, you will be responsible for providing support on definition, design, improvements of the Future State Business Processes and ‘Operating Technologies’ associated with Collections & Disputes, Cash Application & Period Closing Activities. With a focus on the exploitation of SAP (S/4 HANA) Technology to realise the defined processes especially within the Order and Dispatch to Cash Area. The span of operation will likely cover multiple geographies.

You will provide support and expertise to ensure that the Future State Processes exploit standard SAP S/4 HANA Capability. Whilst working collaboratively with the Programme Deployment Team to ensure that the defined processes are delivered in a holistic way that protects Supply to Patients and optimises overall benefit to AstraZeneca.

Key Responsibilities

  • Support and lead S/4 HANA Programme activities for Invoice to Cash sub processes together with connected IT/software systems. Provide relevant expert insight into development and improvement of Cash Collection/Cash Application including Dispute management and Period End Closing

  • Work with larger team to create, govern and implement the E2E global standard Invoice to Cash sub processes across the business

  • Ensuring Process development enables AstraZeneca to meet all applicable regulatory standards, eg SHE, GxP, SOX, accounting GAAP etc

  • Support “fit to standard” workshops and validate the standard design and identify where deviations from standard lead to local business outcome requirements

  • Support EPL in developing the standardisation and simplification opportunities across the process landscape

  • Identify data improvement requirements and develop great data standardisation and use to support sustainable process

  • Establish influential and highly collaborative relationships with key stakeholders, in particular with the BAU GPO/BPO teams

  • Work collaboratively across the Enterprise process area to ensure a clear flow of data and process hand offs and hand ins are known, identified and agreed

  • Create and sustain key artefacts required to develop a successful transition to the next generation SAP ERP including the end-to-end process flows, roles, controls and identification of the key information model elements

  • Link with the data team to define the data requirements for the process, analytics and reporting

  • Ensure that Non-SAP System requirements are understood and considered in the Process and Data Designs.

  • Oversees or provides expert technical support to a regional team, global team and I2C Enterprise team

  • Networks with colleagues across the business and experts to identify business improvement opportunities

  • Ensures that all improvement project work is carried out with regards to AstraZeneca standards and external regulations

  • Establish influential and highly collaborative relationships with key regional partners and identify improvement opportunities, with a focus on driving forward the Lean journey

  • Keeps self and others up to date on recent developments and emerging trends on an internal and external basis

Essential Criteria

  • Bachelor/Degree (Business)

  • Demonstratable experience in business transformation, standardization and process improvement in designated process or sub process area

  • Strong stakeholder management skills – work closely with IT, partner teams and wider business stakeholders to understand requirements and communicate change

  • Thorough knowledge of Business Improvement processes and local regulations

  • Strong communication and presentation skills, a keen eye for detail

  • Agile approach, collaboration with stakeholders and continuous improvement at every stage to drive progress and to maintain momentum

  • Good knowledge and understanding of change management principles and standards

  • Effective communication /negotiating skills and the ability to influence others

Desirable criteria

  • Extensive demonstratable experience in business transformation and process improvement in designated process or sub process area at enterprise level including automation, AI and machine learning

  • Confident to challenge the status-quo, to seek out inefficiencies and to use initiative to make changes or suggest improvements whilst onboarding new ways of working that positively benefits our customers and operational colleagues

  • A passionate advocate for long-term, strategic change from a customer-centric viewpoint

  • Expert reputation within the business and industry

  • Extensive knowledge of the latest technical and regulatory expectations

  • Strategic thinker with strong analytical skills – ability to anticipate and resolve problems before they arise

Other Role Requirements

  • Schedule flexibility to work on holidays when necessary.

  • Flexibility and Ability to travel and work in another AZ facilities outside the country when necessary.

  • Schedule flexibility to work on the days off given by the wellness Policy when necessary (Política de Bienestar).

Internal and External Contacts/Customers

Will interface with other Shared Services functions, Business CFOs/Finance Business Partners and 3rd party service providers.

According to the company policies, the candidate must prove that there are no situations that generate a conflict of interest (COI) for the company. The non-existence of COI is considered as an objective requirement of the position. To know beforehand the weightings of COI contained in the policies of the company, consult the Human Resources Department.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.

Date Posted


Closing Date


AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.