Administration Manager



Guadalajara, Jalisco, Mexico
Posted on Tuesday, June 11, 2024

About the AstraZeneca

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies.

At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.

About Administration Manager role:

At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.

We’re inspired by the things that seem impossible. Here, we see the impact of our collective ideas and expertise, and the power of science to deliver them.

The Manager, Engagement Services is part of the Contract-to-Pay (C2P) team that is responsible for ensuring efficient, effective and compliant management of the systems and processes related to Purchase-to-Pay (P2P), External Expert (EE) and HCP contract to pay requests. Contract-to-Pay is part of the overall Global Assurance and Reporting Services within the Global Business Shared Services organization.

Working in a complex, matrixed high activity environment, the STL contributes to the team’s overall remit by managing a team of Engagement Specialists/Analysts who are responsible for ensuring accurate and compliant processing of requests in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements. The STL ensures that each specialist/analyst is trained on the system and processes by planning training, identifying upskill opportunities and problem solving to ensure that they are supported in day to day operations and development.

The Manager oversees a team of direct reports to implement contracting and/or procurement support services within the assigned region of markets and/or business units. The incumbent will report to the relevant Regional Manager, Engagement Services. The Manager will help to establish the service delivery team within his/her assigned region, ensure and support harmonized processes by working closely with fellow STLs and will be responsible for recruiting, onboarding, training and providing direct line management support for team members. The STL will also work closely with the respective Regional Managers, Director, Business Partners, Payment team, Activity Owners and as required partner representatives (e.g. Champion) to report on performance of the site service team to include management of service escalations, service accolades and special project participation.

Major Responsibilities:

• Provide direct managerial oversight to a team of Specialists/Analysts

• Review and ensure completeness of incoming EE or PPP contract-to-pay applications/requests

• Coordinate triaging of requests to appropriate reviewer and business area

• Provide guidance to ensure appropriate approvals are obtained and retained

• High comfort negotiating timelines with confidence on behalf of the Specialists/Analysts, if needed/required

• Perform preliminary reviews to ensure AZ does not contract with any individual or entity that is debarred, excluded or restricted for any reason to do business with AZ

• Ensure timely receipt of executed agreements prior to the program start date, escalate as required

• Coordinate provider requests for changes to agreements

• Responsible for capturing the data elements to ensure adherence to physician payment reporting requirements for Open Payments, EFPIA and other state and country requirements

• Serve as an additional line of control in performing quality reviews to ensure effective and efficient management of assigned requests and delivery within agreed to Service Level Agreements (SLA); coach and guide Specialists/Analysts in resolving issues as a point of escalation

• Develop and implement a comprehensive data collection program, including communications and training for third party suppliers, by working closely with team members to establish a complimentary training program for both internal and external customers

• Establish partnerships with customers and key enabling function departments to ensure high quality services are delivered and to also stay abreast on changes in the internal and external environment that could impact our service support

• Learn and understand the key requirements for each country/business unit within the assigned scope of the STL. The incumbent should be able to address basic inquiries from Specialists/Analysts, internal and external customers as a first point of contact

• Build knowledge of AstraZeneca’s internal systems that are related to Contract-2-Pay (for example, HCP Connect/Engage, SAP, Reltio) and be able to address inquiries from Specialists/Analysts

• Contribute to new projects or assignments as identified to support overall operational efficiencies, and deployment of new or enhanced services within the region

• Support with engagements and act as backfill, as necessary

• Run and monitor team productivity, ability to run and analyze reports, oversee volume metrics and capacity, ensure compliance and lead operational meetings with direct team and broadly as required

• Support driving and embedding a culture of ethics, integrity and compliance in identifying potential policy breaches (for example, a meal cost that exceeds a policy limit) with a focus on partner and external customer experience

• Serve as point of contact for services related queries and escalations specific to aligned business area

• Approve Outsource Provider (OSP) resource work hours, note performance of individuals and report information as needed to line manager

• Own succession planning and backfill management for the team to ensure business continuity

• Conduct quarterly performance reviews of each member of the team and end of year reviews

• Work closely with the payments team to ensure proactive identification and remediation of payment issues and delays

• Facilitate and ensure back-up coverage during holidays, vacations, extended time off as required

Minimum Specific Requirements:

• Bachelor's degree (ideally Business Administration, Finance, Analytics)

• Strong project management skills with the ability to handle competing projects simultaneously and drive success through others in achieving aggressive timelines

• Good general knowledge of contracting, comfortable making decisions

• Demonstrated knowledge of SAP, and purchase to pay systems / processes, Procurement

• Experience in finance, auditing, quality assurance/control, SOX and/or risk management

• Strong ethical, collaborative and influencing skills

• Demonstrated experience leading team-based projects or assignments

• Excellent computer skills, including data and reporting software programs

• English verbal communication and writing skills

• Comfortable having difficult conversations from the perspective of improvement and partnering with colleagues within and outside of the organization

Preferred Background:

• Additional certifications (project management, shared services, contracting)

• Experience in or with the biopharmaceutical industry or a consulting firm working with biopharmaceutical clients or clients within a heavily regulated industry

• Understanding of Research and Development (R&D) and/or Commercial operations within a biopharmaceutical environment

• Working knowledge of / experience with payment transparency requirements in Europe (EFPIA), the US (Open Payments or formerly Sunshine Act)

• Managerial experience or significant coaching and mentoring experience

• Understanding of global payment transparency principles

• Global / cross-cultural experience

Why AstraZeneca?

At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together.

Interested? Come and join our journey.

So, what’s next!

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

Where can I find out more?

Our Social Media:

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AstraZeneca is an equal opportunity employer.

AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.

📌Strong English communication skills required.

📌 Positions are open to Mexican Citizens and official residents of Mexico.

📍 Location: Guadalajara (hybrid - Expectation of working in the office 3 days a week)
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility.

Date Posted


Closing Date


AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.