Contract Operations Manager

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention

We are seeking a Contract Operations Manager to join our dynamic team. This role involves working closely with both internal and external customers on all aspects of Market Access, including Master Data, Contracting, Membership, Chargebacks, and Rebates. The successful candidate will be responsible for the receipt, analysis, impact, resolution, and posting/reporting of all contractual payments across multiple customer segments. This role requires an in-depth understanding of claims processes, systems, and Market Access contracting processes and strategies to ensure contract compliance.

Responsibilities:

•Validate, Monitor and Update Customer Master Data

•Work with Customer Facing Team and Customers to obtain accurate membership rosters

•Process, monitor, review, measure, track, validate, research, analyze and report on customer activity/utilization reported by contract customers, wholesalers, and others using chargebacks, rebates and sales data

•Understand and interpret contract language and regulations as it relates to contract setup and maintenance to ensure accurate calculation of customer reimbursements

•Develop an expertise with standard contract language as well as the ability to draft and suggest modified language

•Develop and maintain strong working relationships to facilitate the exchange of key information, understand and address needs, and clarify contract requirements with internal and external customers

•Collaborate with peers to manage priorities and coordinate efforts with a focus on providing excellent customer service

•Contribute to contract management and strategy approaches through knowledge of reimbursement arrangements, contract language and potential business operations capabilities

•Meet and understand all compliance-related requirements such as completion of mandatory training, adherence to audit controls, and adherence to all AZ policies, SOPs, job aids, and Sarbanes-Oxley requirements

•Participate on cross-functional teams lending support and input from a Market Access perspective as well as lead or participate on special projects as assigned by management

•Discover, develop and lead or participate on annual objectives that align with Market Access priorities

•Develop and communicate reporting techniques/tools emphasizing trend analysis as it relates to strategy development, contract performance, and compliance

•Proactively seeks and recommends enhancements and improvements in Market Access claims processes, including recommending resources, new approaches, negotiating agreeable solutions, or involving next-level management, as needed.

Essential Skills/Experience:

• Bachelor’s degree

• 5+ years of experience

• Contract Language Experience

• Logic and mathematical skills

• Proficiency in Excel, Word & Power Point

• Ability to manage multiple tasks/projects simultaneously

• Strong communication skills

• Strong attention to detail and trends

Desirable Skills/Experience:

• MBA

• J.D. Degree or Paralegal Certificate

• Understanding of AZ business model with specific knowledge of contract operations

• Pharmaceutical or related healthcare business experience

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 10 years
• Top 100 Employers Award
• Canada’s Most Admired Corporate Culture
• Learn more about working with us in Canada
• View our YouTube channel

Are you interested in working at AZ, apply today!

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.

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AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.