The Associate Director, Learning Technology & System Governance is a position that plays a crucial role in driving the growth and success of the business. As a key member of the Commercial Learning Team, this role will report to the Director of Strategic Alignment and Operations of Commercial Learning and is accountable to collaborate closely with key global and local teams across the enterprise to deploy critical initiatives to optimize operations and drive efficiency in the Commercial Learning function and across the organization.

The incumbent is responsible for developing and implementing operational strategies to optimize efficiency, drive growth, and achieve organizational goals. This role requires strong analytical, problem-solving, and leadership skills, as well as a deep understanding of operations management principles.

The ideal candidate has educational experience, project management skills, experience in financial and compliance governance, technology acumen and the ability to champion collaboration and communication among various departments.

The individual must be a strong, flexible standout colleague focused on delivering results while enhancing the positive and upbeat culture within Commercial learning that makes it a Great Place to Work.

Main Duties and Responsibilities:

Strategic Planning and Leadership:

• Lead the development and execution of a comprehensive strategic plan for governance, learning and development initiatives in the US BBU to ensure operational effectiveness.
  

• Work closely with leadership to align commercial learning goals and fiscal management with the overall strategic direction of the organization
  

• Provide consultation and direction to collaborator teams, learning consultants and vendors for simplification and efficiency.
  

• Ability to develop and implement strategies associated to budget oversight, compliance, certification protocol, vacancy management, planning, automation, execution excellence and commercial learning communications.
  

• Customer Engagement Collaboration:

• Build and maintain strong relationships with key customers across departments (i.e Innovation and Business Excellence LT, Compliance, Market Access, Business Units, Global Business Services, Global Business Services, US BBU HR, Talent & Development CoE)

• Collaborate with collaborators to understand their learning needs, priorities, and ignite partnerships for learning initiatives

• Facilitate cross-functional teamwork to ensure alignment of learning programs with organizational goals

• Experience with Vendor Management

• Curriculum Development and Program Management:

• Support the design, development, and implementation of learning programs, courses, assessments and resources

• Lead the delivery of learning initiatives, including scheduling, logistics, and resource allocation and communication

• Support content governance review, content management, nomenclature and all supporting learning technology systems for deployment.

• Own role-based compliance processes, assessments, protocols and record keeping
  

• Governance and Evaluation:

• Identify and lead governance objectives identified annually

• Handle first line monitoring reporting and analytics for mandatory training in the US BBU

• Use evaluation findings to drive continuous improvement and optimize learning outcomes

• Lead change management efforts related to learning initiatives, ensuring smooth transition and adoption as it relates to governance protocols

• Ensure all learning initiatives deploy with a measurement strategy

• Run budget planning, oversight, within governance expectations. Prefers proficiency in handling activities in Coupa and DLOP

Requirements:

• Bachelor’s degree

• Minimum of 3 - 5 years of experience in cross-functional support activities

• Strong analytical and problem-solving skills

• Excellent communication and social skills, with the ability to collaborate effectively with teams with varied strengths.

• Proficiency in data analysis and experience with relevant software and tools.

• Strong leadership abilities and the ability to inspire change and influence others.

• Strong demonstrated competencies in handling complexity, organizational savvy, optimizing work processes and situational adaptability.