In this role, you will report to Supervisor I, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

What we’re looking for

· Education: High School Diploma or GED required

· Experience: 2+ years' experience in material handling/inventory replenishment or customer service, spill containment training, IATA, DOT, IMDG and OSHA Right to Know a plus, cross referencing and inside sales experience a plus, knowledge of scientific products and services a plus

· Collaboration Tool: Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel

· Preferred Qualifications:

• Able to partner with other teams and suppliers and deliver results in a matrix environment, managing multiple internal and external partners and stakeholders.

• Able to adapt emerging best practices and industry innovations.

• Outstanding communication skills on all levels and problem solving capabilities.

• An understanding of how the team interacts internally and externally within the organisation and how they contribute to the objectives of the business.

• Proven excellent customer service focus and ability to work collaboratively.

• Proficient in data capture, analysis and reporting utilising various IT systems.

• Knowledge and understanding of Good Laboratory Standards.

• Project management skills, ability to change direction and handle multiple responsibilities and tasks on a regular basis.

• Exceptionally high level of commitment to the success of individuals and overall projects and service provision

How you will thrive and create an impact

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

• Ensure compliance of activities performed in adherence with defined schedules and quality within a specified area.

• Act and report on deviations.

• Act as a key point of contact for all research staff to deal with problems within the laboratories pertaining to stock inventory and dispatching samples

• Create maintenance and updating relevant documentation in support of service delivery, compliance and training.

• Report on KPIs, metrics, SLAs and weekly tasks

• Analyze reports, measurements and external benchmarks to identify opportunities for continuous improvement.

• Receive, pack, prepare and ship R&D samples (biological, chemical, radioactive etc) globally ensuring compliance with all relevant legislation and transport regulations (air/road/sea)

• Dispatch goods ensuring all relevant documentation is correct and meets GxP and Health and Safety standards.

• Resolve or escalate complex queries from the customer in particular relating to internal and external delivery.

• Maintain building security standards at all times in line with DfT requirements.

• Participate in the preparation for regulatory inspections as needed. Escort regulatory inspectors on audits/tours of the dispatch facility and provide documents and explanation concerning the processes and facility.

• Ensure that materials with special handling, storage or distribution requirements (such as hazardous shipments and temperature sensitive material) are properly monitored.

• Archiving of documentation•Ensure that all necessary documents and authorisations are available in time for every shipment e.g. COAs, TASCA import license.

• Ensure that incoming materials are of suitable quality and quantity, received to inventory correctly and available for use on the date required.

• Liase with Government bodies/customers/regulated agents/suppliers/planning office to resolve complex queries about the delivery and collection of research samples​.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.