In this role, you will report to the Supervisor, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location: Branford, CT

Shift: Mon – Fri, days

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), and Company paid holidays,
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,
• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for

• Education: High school diploma or GED is required; Associate degree or undergraduate degree in business or science related field is preferred.
• Experience: 4 years' experience in customer services, purchasing, and/or account management required; Previous experience managing associates is required.
• Collaboration Tool: Proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access.
• Spill containment, IATA, DOT, IMDG and Hazwoper training a plus.
• GMP and GLP training a plus.
• CPR training and OSHA Right to Know preferred.
• Inside sales experience and cross-referencing skills a plus.
• Potential to manage Scientific Services.
• Valid Driver’s license and reliable transportation.
• Ability to conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
• Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access.
• Excellent customer service skills: display a professional can do attitude.
• Basic purchasing and inventory knowledge.
• High regard for safety, quality and adherence to protocols, policies, and procedures.
• Must be flexible, adaptable, and multitask oriented.
• Metrics Management/development
• Self-manage and self-motivate, forward-thinking.
• Strong verbal and written communication skills to interact with both customers and various departments within Avantor.
• Proficient in troubleshooting.
• Understanding of, and ability to administer Avantor’s policies consistently.
• Make sound business decisions with limited consultation with manager.

How you will thrive and create an impact:

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Responsible for the day-to-day operational management of the Avantor Services team on our customer site including health and safety requirements, training/compliance, and line management of the Avantor staff to ensure delivery of a high-quality service to our customer, liaise with other suppliers, senior stakeholders and the science community ensuring continuity of contracted services by measuring Key Performance Indicators (KPSs) and adhering to Service Level Agreements (SLAs).
• Lead and direct team efforts as well as performs work provided in SOW related to customer requirements.
• Coach and motivate team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.
• Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance
• Provide training and development as well as back-up to associates to perform required tasks.
• Perform administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.
• Create and maintain: SOP’s, SOW’s, SPI’s and KPI’s.
• Act as a liaison between customer and Avantor services and sales.
• Ensure GxP Compliance and Good Documentation Practices.
• Bring Value to the customer from personal development in the industry.
• Other duties as assigned.