The Opportunity:

Avantor is seeking a Sr. Supervisor Customer Contract Operations accountable for managing the customer contract operations function for the company’s North American business units. The Sr. Supervisor will supervise a team involved in the preparation, execution, and management of contracts, ensuring all deliverables are met on time and within budget. The Sr. Supervisor will be responsible to contract administrative deliverables to support the Pricing Transformation Project. The role will also provide strategic oversight, resolve escalated issues, and optimize processes related to the contract lifecycle.

What we’re looking for

• Education: BA or BS Degree preferred; a combination of experience and education will be accepted in lieu of degree

• Experience: Minimum 8+ years of progressively complex, contracts experience

• CCCM, CPCM or CFCM of government contract experience preferred

• Ability to work collaboratively with cross functional teams.

• In-depth knowledge of government contract regulations, and compliance requirements.

• Proven experience in negotiating, drafting, modifying and managing contracts.

• Strong leadership, communication, and interpersonal skills.

How you will thrive and create an impact

Contract Management & Administration

• Lead and manage the customer contract lifecycle post award

• Ensure that contracts comply with regulations, and organizational policies.

• Review contract terms and conditions, identifying potential risks or discrepancies.

• Coordinate with legal, finance, and other departments to facilitate the execution of renewals for contracts.

Team Leadership:

• Supervise and mentor a team of contract administrators and analysts

• Provide training, guidance, and support to staff to enhance contract knowledge and operational efficiency.

• Set performance goals and conduct regular performance evaluations for team members.

• Foster a positive, collaborative team environment that encourages continuous improvement.

Process Improvement:

• Analyze and improve processes related to customer contract performance, execution, renewals and compliance.

• Identify opportunities to streamline operations and enhance the contract management and administrative process.

• Implement best practices and ensure the use of contract management software and tools.

Risk and Compliance Management:

• Monitor customer contract performance and ensure that contractual obligations are met.

• Identify, assess, and mitigate risks associated with contract terms and execution.

• Ensure compliance with internal policies, regulatory requirements, and industry standards.

Stakeholder Communication:

• Serve as the primary point of contact for contract-related inquiries from internal stakeholders, clients, and vendors.

• Collaborate with cross-functional teams, including finance, legal, and procurement, to ensure alignment on contract terms and deliverables.

• Provide updates on contract status, risks, and issues to senior management.

Reporting and Documentation:

• Maintain accurate records of commercial contracts, amendments, and related documents with an immediate deliverable to support Pricing Transformation

• Generate regular reports on customer contract performance, status, and compliance metrics.

• Ensure timely and accurate reporting to senior management and stakeholders.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.