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Bio-Techne
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Job Title: Field Service Engineer
Reports To: Field Service Manager EMEA
Location: Rome or Milan/ Italy
No. of Direct Reports: None
Start Date: 01.01.2025
Position Objective
Experienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across Italy and infrequent in Europe.
Customer and Instrument support
Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Ability to prepare samples for instrument testing as required, basic laboratory skills essential. Field based role with extensive daily travel.
Schedule, Administration and Inventory management
Works independently with minimal direct supervision. Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients and monthly expense / travel claims. Management of personal inventory for successful repairs and field support
Support of sales and field applications team
Work collaboratively to support the sales team with pre and post sales enquiries and tasks. Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues.
Minimum Requirements/Qualifications:
Fluent Business English and Italian
BA, Masters in an engineering / science field or 5 years’ experience in hi-tech sector
A minimum of 5 years’ experience in industrial / scientific sector, preferably in a similar industry
Personal Computer repair skills and strong computer skill set, (Windows and Microsoft products)
Ability to travel as necessary – Travel 90%
Skills required/desired:
Strong brand ambassador
Excellent written and verbal communication skills in English and Italian
Proven customer-oriented skills in technical support and problem solving.
Strong organizational and administration skills
Excellent attention to detail, time management and process management.
Professional demeanour.
flexible and willing to travel for work-related purposes as necessary.
Self-directed and creative.
Basic laboratory skills
Why Join Bio-Techne:
Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
