THE POSITION

12 months contract

We are currently looking for a Stakeholder Engagement Process Coordinator to join our team based in our Head Office in Bracknell. As a Stakeholder Engagement Process Coordinator, you will be providing systems and process support related to the End to End Stakeholder engagement process for Activity Owners to ensure compliance with BI processes and systems requirements. You will also provide systems and process support related to job bags/hard copy certificates and records of promotional and non-promotional content and will act as a SME on the Health Care Partnership engagement processes and systems to facilitate compliant NHS stakeholder engagement.

TASKS & RESPONSIBILITIES

Act as Subject Matter Expert (SME) on key stakeholder engagement processes and systems to facilitate compliant stakeholder engagement Activity Owners and having oversight of entries and data in the E2E process, from initial event/activity approval to contracting, payment, submission of spend capture and event/activity closure.

Liaise cross-functionally across Human Pharma (HP), Legal and Ethics and Compliance to raise issues and seek resolution of compliance-related systems or processes

SME on Veeva Events Management (EM), the BI system used to manage and report stakeholder interactions (e.g. with HCPs, HCOs, patient organisations etc)

Has oversight of Activity Owners entries into Veeva EM in order to ensure compliant categorisation of activities, and compliant spend capture before events/activities are closed

For activities which are not approved within Veeva EM, supports and trains activity owners on BITR, the BI Transparency Reporting Platform to enter in-scope spend data. Has oversight of spend data directly entered by activity owners into BITR to ensure compliant categorisation of spend data

Accurately enters all data related to HCP contracts for VEEVA approved Even Management (EM) including completion of payment process and Envelope 2

Raise contracts using EFECT/CORA systems on behalf of activity owners ensuring correct templates utilised for each activity/engagement

Ensures that the payment process is closed down in a timely manner

Accountable for the checking and filing of hard copy wet-signed contracts (and similar documentation, also hard copy materials “job bags” and retention according to the relevant Records Retention Schedule, tracking all promotional and non promotional content records on an archiving tracker

Liasing with the platform team, carry out check of VEEVA EM activities to validate against expenses. This ensures Activity Owners are coding Transfer of Value payments correctly and in line with Expense Policy and Code of Practice.

REQUIREMENTS

Robust expertise in payment systems, proven experience in taking responsibility for routine data management

Prior experience in maintaining data quality

Knowledge of the ABPI code of Practice is preferable.

Familiarity with Veeva EM, contracting/payments/spend capture systems and processes

Awareness of the healthcare compliance environment

Well organised with strong planning and organisational skills

Able to multitask and juggle a busy workload

Good communication skills written and verbal and able to work with stakeholders at all levels of the business

Attention to detail