The Position

Reporting to the Channel Excellence Manager, ANZ an exciting opportunity has arisen for a full-time CRM Systems Administrator to come and join our high performing team!

Your role as the CRM Systems Administrator, you will be the first point of contact for all CRM related activities for the organisation. A key focus for this position is to maintain our VEEVA CRM program and support customer/product maintenance across other internal systems such as Boehringer Ingelheim’s loyalty program, Alight & MDGx.

Tasks & Responsibilities

• Be the VEEVA CRM Champion to ensure data accuracy, security, policies, and access is monitored and maintained.
• Maintain critical master data in our CRM tool (Veeva), Alight (Loyalty Program) and MDGx (Financial)
• Review system issues and change requests (DCRs) raised by CRM users and co-ordinating appropriate actions and resources required to address them.
• Facilitates changes to customers in Alight. E.g. new clinics, buying group movements, wholesaler code changes, etc.
• Action and support internal team requests such as creating new starters, territory & segmentation changes, consent lists, or other system topics.
• Identify opportunities for improving master data processes, governance, and quality.
• Engage with global & regional teams to identify best practices, developments, updates, etc.
• Lead or participate in projects related to data governance, system integrations and updates.
  
  
  

Requirements

• Veeva, or equivalent, CRM system experience is required
• Strong ability to effectively engage stakeholders
• Ability to demonstrate a strong sense of responsibility and accountability.
• Strong commitment to achieve measurable outcomes and exceeding performance expectations
• Possess the ability to analyse complex situations and identify key factors that influence outcomes
• Demonstrated ability to meticulously analyse and process information
• Demonstrated ability to analyse complex situations and make informed decisions
• Ability to convey information clearly and concisely
• Ability to communicate data driven recommendation.
• Solid approach to problem solving.
• Drive cross-functional collaboration.
  
  
  

Why Boehringer Ingelheim?

Our workplace is a creative and dynamic place to be – with the future always on our minds. Your personal journey is one you can develop from the very start, with leadership that nurtures your ambition with you.

Boehringer Ingelheim offers a competitive remuneration, attractive bonus scheme, subsided health insurance, employee assistance program, development programs and career development opportunities.

Our people are the beating heart of Boehringer Ingelheim and we have been recognised as a global Top Employer for five years. We value diversity by embracing various perspectives, fostering an inclusive environment that benefits our people, patients, and communities.

What’s next? - How to apply

If you would like to be part of this highly driven and successful team, please submit your CV addressing the key criteria above.

You must have the right to live and work in this location to be considered for this opportunity.

It is our policy not to accept speculative resumes from recruitment agencies.

Position Area

Animal Health

Position Location

NSW – Sydney

Organization

Boehringer Ingelheim - Animal Health

Schedule

Full Time

Our Company

At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.

Why Boehringer Ingelheim?

With us, you can grow, collaborate, innovate and improve lives.

We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.

Want to learn more? Visit https://www.boehringer-ingelheim.com