Job Locations UK-Coventry

Posted Date 2 days ago(9/2/2024 2:09 AM)

Req. #

2024-16670

Position Type

Employee

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world’s leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 9,700 employees are working on this permanent challenge at over 90 locations on all continents.

We have an excellent career opportunity for a Service Administrator (m/f/d) in our Life Science Mass Spectrometry Division to provide cohesive, administrative and operational support to the in-house and field-based Bruke Daltonics in the UK teams, and HQ in Bremen (Germany)

The primary objective is to play an effective part in maintaining the Bruker Service Teams’ reputation for unrivalled customer support and optimum customer satisfaction.

• acquiring and maintaining a good working knowledge of all major departmental administrative support procedures and processes
• pro-actively assisting in the maintenance and improvement of existing administrative procedures and processes
• sharing of tasks with administrative colleagues as a matter of routine and when situations demand
• receiving incoming calls to the HelpDesk from our customers
• logging calls onto our computerised call tracking system (Sales Force Service Module)
• directing support request to appropriate technical support staff
• handling of communications by mail and email from Outlook and SalesForce
• providing quotations and processing purchase orders (in SAP & SalesForce)
• invoicing of all service-related activities (using SAP)
• tracking of stock parts, loan parts and repairs
• monitoring and updating Planned Maintenance Schedules
• sharing a variety of routine HelpDesk administration tasks
• design and use of spreadsheets to organise, record and analyse service agreements, schedules and costing information
• general office administration, upkeep of various registers, distribution, collection and collation of miscellaneous documentation within and between departments
• maintenance of engineers’ call plan
• timely and cost-effective ordering of cryogenic liquids and special gases

The proportion of time spent on each operational activity will be determined from time to time by consultation between you and your line manager, in response to the needs of the business. Close co-operation and teamwork will be required with colleagues in service teams and other departments in the Coventry-based businesses. Accurate record keeping and preparation of documentation is pre-requisite.

• educated to A level or equivalent
• excellent communications skills, good articulation and a high standard of spoken English
• knowledge of MS Word and MS Excel and keyboard competency
• experience of SAP and Sales Force (Service Module) are preferred but not essential
• a well-developed and responsible attitude with an enthusiasm for helping others and working together toward a shared goal
• reliability and a sense of purpose in seeing things through
• an outgoing and likeable personality with a high degree of personal integrity
• a confident but pleasant and patient telephone manner

Please not that it is a part time position - hours of work are nominally 28 hours per week across Mon-Fri with a starting time of 9.00am (flexible).

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