CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

Scientific Services (Delivery)

• Lead (direct and indirect reports) a global delivery team of Principal Scientific Writers and Senior Medical Writers to produce high quality scientific deliverables while ensuring adherence to quality, timelines, and efficiency objectives
• Establish and maintain efficient working relations with all internal and external key stakeholders
• Identify and drive key critical strategic project priorities, including pilot project types
• Work closely with and as part of larger, cross-functional project teams

• Provide operational expertise on defined projects, including process improvements and day-to-day support
• Ensure visibility on project progress, forecasting, and operations in collaboration with PM and client servicing teams
• Align global teams, share best practices, and ensure appropriate resource allocation to projects
• Lead project prioritization, workload distribution, and resource planning for optimal capacity utilization and quality
• Manage team performance, set direction, and drive goal achievement
• Collaborate with quality/training teams to support functional and scientific excellence
• Identify risks and lead cross-functional mitigation strategies to ensure smooth operations
• Address client concerns, lead issue resolution, and ensure SOP/process compliance
• Track and report on business metrics/KPIs; prepare weekly/monthly reports as needed

• Understand client expectations at both macro and micro levels and communicate them to the team
• Build strong, influential relationships with key client stakeholders
• Participate in governance meetings and support new business development efforts
• Manage client expectations on scope and timelines, ensuring agile workflows that adapt to evolving needs

• Work with senior leaders at Cactus Life Sciences to execute:
  • Medical Affairs vision for the next 3 years
  • Organic growth planning, including but not limited to business metrics, revenue targets, and strategic investments in resources
  • Manage levers that impact key business drivers such as recruitment, training and business account planning

• 10 + years of core scientific writing experience in an operations role preferably within the medical communications industry or in an agency setting
• 5+ years of prior experience in leading and managing a global, diverse, talented and high value team
• An understanding of science that will enable the execution of operations
• Passion and desire to create a work environment where highly skilled people can deliver to their best
• Track record of driving execution in a growing environment
• Strong customer focus
• Excellent decision-making and influencing skills
• Excellent communication skills and the ability to manage the expectations of multiple stakeholders both internal and external
• Works independently, with guidance in only the most complex situations
• Rigorous work practices and able to deal with ambiguity and conflicting priorities
• Problem solving abilities and a can-do attitude
• Highly diligent with a keen eye for detail

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. The selection process for this role includes an initial recruiter screening, profile review by the hiring manager, a technical assessment, and two to three rounds of interviews.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Cactus Life Sciences (cactuslifesciences.com) is a leading medical communication company headquartered in Princeton, NJ, with nine global offices. Its expertise lies in delivering scientific content across the product lifecycle with a focus on science, innovation, and efficiency. The company specializes in providing impactful medical strategy, custom operational models, content development and dissemination, and promotion of patient inclusion for biopharmaceutical organizations. Cactus Life Sciences’ scalable solutions cater to the challenges encountered in product development, guiding brands, and organizations towards their future objectives. With a client-centric approach, the company prioritizes understanding their evolving needs and technology trends to drive its growth. Cactus Life Sciences is a subsidiary of Cactus Communications (cactusglobal.com/), a leading science communication and technology company.