Field Bioinformatics Support Scientist

Complete Genomics

Complete Genomics

Customer Service
United States
Posted on Tuesday, June 11, 2024

Are you a self-motivated bioinformatician with a technical background and considerable experience in programming and NGS data analysis?

Are you passionate about assisting others to spatially profile RNAs and proteins in tissue sections from different organisms?

Do you find fulfillment and satisfaction when you proactively share, troubleshoot, and assist clients in adopting new tools for big data mining?

If so, we want you to be part of our team! We are seeking a dedicated and knowledgeable Bioinformatics Specialist to join our team. This role focuses on educating and enabling end users, core labs, and certified service providers to establish and effectively use the bioinformatics analysis pipeline with STOmics informatics tools. The ideal candidate will have a strong background in bioinformatics, excellent training skills, and the ability to troubleshoot and resolve technical issues.


  • Educate and Enable: Train end users, core labs, and certified service providers on the use of STOmics informatics tools to establish bioinformatics analysis pipelines.
  • Training: Ensure STOmics users are well-trained to successfully run our pipelines and are capable of examining quality metrics related to data analysis.
  • Troubleshooting: Diagnose and resolve errors related to the STOmics bioinformatics pipeline to ensure smooth operations for users.
  • Team Collaboration: Work collaboratively within the FSS team and other cross-functional teams to professionally address and fulfill customer needs.
  • Support Business Goals: Assist the FSS manager in achieving STOmics cooperation’s business objectives.
  • Client Feedback: Collect client feedback and communicate it effectively to the team for continuous improvement.
  • Additional Duties: Perform other work-related tasks as assigned to support the overall goals of the department.


  • Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Excellent communication and training skills to educate and support end users.
  • Ability to work collaboratively in a team-oriented environment.
  • Strong customer service orientation and the ability to address client needs professionally.


  • Reporting to the Senior Manager of Field & Sales Support (FSS), this is a home-based position supporting the Americas region.


  • Proficiency in bioinformatics tools and software, especially proficient in Python and R programming.
  • Experience with containerization technologies such as Docker and Singularity.
  • Knowledge of AWS (Amazon Web Services) for cloud computing solutions.
  • Proficiency in Bash scripting and Linux environments.


  • Minimum bachelor’s degree with additional years of experience but can be less with a Master’s or PhD in Bioinformatics, Biology, Computer Science, or a related field.


The base salary range for this position is $80,000 - 100,000 DOE.*

  • Annual bonus plan to say thank you for all your hard work.
  • Annual gym membership reimbursement to keep you healthy.
  • Employee discount program to save you some money.

We offer eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package. We contributes to the benefits package.

  • Medical, Dental and Vision Coverage
  • Life and AD&D Insurance
  • Long-term and Short-term Disability Insurance
  • Voluntary Life and AD&D Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Domestic Partner Benefits
  • Commuter Program
  • Employee Assistance Program
  • 401(k) Retirement Plan
  • Education Assistance
  • 20 PTO days and 11 holidays per year

Complete Genomics provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.

*Final offer will be dependent on, but limited to, geographic location, relevant education and work experience, internal equity, and market conditions.