Center Manager



Norfolk, VA, USA
Posted on Thursday, July 11, 2024

The Opportunity

The Center Manager reports to the Associate Director Operations (ADO).

This position is located on site at our center in Norfolk, VA.

The Role

  • You will have overall authority for center operations production goals, monitor net yields, and implement improvement plans.

  • Monitor donor retention, ensure efficient donor flow, implement donor retention improvement and corrective action plans.

  • Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.

  • Manage all aspects of financial oversight to include setting annual budget, ensuring center meets monthly financial targets and ongoing cash management goals, and observing cash management, and financial reporting.

  • You will oversee overall center quality compliance by ensuring the business is inspection ready. Meet with QA to include regulatory and customer requirements to ensure the purity and efficacy of the plasma and the safety of donors and employees. Communicate any quality concerns or issues to Associate Director of Operations.

  • Participate during all audits with quality personnel and Quality team to develop corrective action plans to address any areas of deficiency noted during audits.

  • Follow all HSE and OSHA procedures. Ensure the center and all employees comply with OSHA regulations and training.

  • Conduct recruitment, training, counseling, and termination. Manage employee turnover within center operations. Follow HR policies through fair treatment of all employees.

  • Overnight travel required up to 10% of the time

Your skills and experience


Bachelor's Degree preferred OR equivalent combination of education and professional work experience (4 years minimum) required.


Minimum 2 years of management experience responsible for overseeing the activities of others.


Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!