Senior Clinical Operations Analyst

Responsibilities

• Own various analytics projects from creation to completion using the ED&A Operating model; provide quantitative and qualitative analytic support to various operational departments including medical oncology, scheduling, nursing, network operations, and more.
• Collaborate with ED&A team members and Dana-Farber stakeholders to prioritize and generate interactive dashboards that serve as sources of truth relating to business & patient care metrics; allow users to drill down to the data that matters most to them.
• Serve as the primary steward of stakeholder needs, translating high-level business, clinical, and operational questions into specific requirements that can be answered using DFCI’s data assets.
• Prepare and present summaries of data for executive stakeholders looking to address DFCI’s most pressing and impactful needs.
• Provide conceptual and technical support to end users, both through group trainings as well as one-on-one support.
• Maintain open communication with ED&A Leads to address project barriers and escalate situations which may hinder achievement of deadlines and/or accomplishments of responsibilities.
• Build and foster an Institute-wide analytic community of practice by training and bringing together analysts, stewards, and analytics consumers.
• Communicate and effectively manage relationships amongst a variety of stakeholders from different professional backgrounds.
• Perform other similar and related duties as required or directed.

Qualifications

• Bachelor’s degree in relevant domain required. Master’s degree preferred.
• 3+ years of related work experience in a data analytics role within the healthcare industry required.
• Fluency in SQL syntax and comfort manipulating and executing SQL queries required.
• Experience designing, editing, and sharing business intelligence using Tableau required.
• A strong desire to explore, investigate, and uncover patterns in data while maintaining focus on pragmatic solutions.
• Ability to function independently in a fast-paced environment while managing multiple priorities.
• Superior interpersonal and communication skills and a history of effectively working and communicating with all levels of internal and external technical and non-technical staff.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Technical Skills:

• Fluency in SQL syntax and comfort manipulating and executing SQL queries required.
• Expert in business intelligence tools, specifically Tableau, required.
• Advanced proficiency in Tableau Desktop to perform dashboard design, development, and production, and to develop process documentation to enable users to self-serve reporting, analytics, and visualization.
• Can quickly and effectively diagnose and respond to support requests regarding data integrity, functionality, or other issues in existing and developing dashboards.
• Proficient with Microsoft Office suite software (Excel, Word, PowerPoint, Outlook, Visio).
• Comfortable learning new software tools.

Qualitative Skills:

• Must be able to remain open-minded about data exploration, vet work independently, and ensure accuracy of all analytic products before delivering end-results.
• Ability to elicit and document business requirements from stakeholders, and to utilize requirements to design and develop analytics solutions.
• Willingness to invest in understanding diverse stakeholder cultures, motivations and practices to enable consensus-based solutions.
• Exceptional service orientation, problem solving, and collaboration skills.
• Proven ability to document business requirements and to design, execute, and report on data validation methods.
• Solid oral and written communication skills.
• Must be able to function independently while managing multiple priorities.
• Must be flexible in coordinating complex activities that are often subject to rapid or extensive changes and be able to prioritize urgent requests.
• Ability to effectively lead meetings and trainings, both formal and informal, with departmental and clinical end users.
• Ability to motivate and inspire others in a team-oriented, collaborative environment.
• Ability to effectively manage client and partner expectations.
• Strong sense of balance and ethics, ability to consistently represent the interests and mission of the DFCI and act on behalf of its current and future patients.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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