Senior Product Sustenance Engineer

Eurofins Scientific

Eurofins Scientific

Bengaluru, Karnataka, India
Posted on Thursday, July 11, 2024

Company Description

About Eurofins – the global leader in bio-analysis

Eurofins is Testing for Life. The Eurofins network of companies believes that it is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

With over 62,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of a wide range of products, as well as providing innovative clinical diagnostic testing services and in-vitro diagnostic products.

Eurofins companies’ broad range of services are important for the health and safety of people and our planet. The ongoing investment to become fully digital and maintain the best network of state-of-the-art laboratories and equipment supports our objective to provide our customers with high-quality services, innovative solutions and accurate results in the best possible turnaround time (TAT). Eurofins companies are well positioned to support clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities as well as the evolving requirements of healthcare practitioners around the world.

Eurofins has grown very strongly since its inception and its strategy is to continue expanding its technology portfolio and its geographic reach. Through R&D and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions.

Shares in Eurofins Scientific are listed on the Euronext Paris Stock Exchange (ISIN FR0014000MR3, Reuters EUFI.PA, Bloomberg ERF FP).

Job Description

  • Minimum 6 to 8 years of experience in application support.
  • Customer focused and goal orientated with keen attention to detail.
  • Excellent analytical and problem-solving skills.
  • Excellent verbal/written communication skills. Good competent in English.
  • Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
  • Have good practice on ITIL framework to assist in day-to-day BAU Operations.
  • Experience in working with cross functional teams spread across geographies.
  • Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server.
  • Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
  • Proven ability to work within service level agreement in order to solve customer issues.
  • Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem.
  • Responsible to drive all technical and functional issues towards closure.
  • L2 support - diagnosis, investigation, resolution, coordination with business, application owners.
  • Creation of ticket and tracking through lifecycle
  • Co-ordinate with L3 support for application bug/ enhancement requirement.
  • Willing to work in 24x5 support environment.
  • Very good knowledge in SDLC and STLC process.
  • Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP’s.

Technical Knowledge:

  • Understanding of single sign on.
  • Good knowledge of DB, SQL & understanding of UML.
  • Any experience in handling functional needs / conducting functional sessions is added advantage.
  • Experience in debugging the apps with API / REST services.
  • Experience in cloud concepts & handling of application hosted on cloud.
  • Understand of terraform, Observability, Error handling in Cloud setups.
  • Writing automated scripts / queries for validating applications would be appreciated.
  • Any Azure / DevOPS certification.


BE/MCA or any other equivalent degree

Additional Information

All your information will be kept confidential according to EEO guidelines.