Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a network of over 1,000 independent companies in 54 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. In FY 2021, Eurofins achieved a record revenue of over EUR 6.7 billion.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

Job Description

Eurofins IT Solutions, Bengaluru, Karnataka, India

With 36 facilities worldwide, Eurofins BioPharma Product Testing (BPT) is the largest network of bio/pharmaceutical GMP product testing laboratories providing comprehensive laboratory services for the world's largest pharmaceutical, biopharmaceutical, and medical device companies.

BPT is enabled by global engineering teams working on next-generation applications and Laboratory Information Management Systems (LIMS). As Site Reliability Engineer, you will be a key part of our cloud strategy, ensuring our IT systems operate effectively on the Azure cloud. As a technology leader, BPT wants to give you the opportunity not just to accept new challenges and opportunities, but to impress with your ingenuity, focus, attention to details and collaboration with a global team of professionals.

This role reports to a Senior Manager.

Primary Responsibilities:

The Product Support Specialist assists the support team with his/her expertise to diagnose/debug production issues and communicate the recommendations on the next path of action.

Here are some specific responsibilities that this role requires:

Complement and collaborate with the global support, sprint teams
Support the Asia pacific region’s sustenance with analysis and debugging.
Work side by side with the rest of the sustenance engineering teams with quick feedback
Documentation and communication of analysis and recommendations on issue resolutions

Skills & Knowledge required:

General Knowledge of LIMS.
Possess the ability to Read and Analyse Application Logs.
Working experience with Microsoft stack with strong technical skills.
Expertise in Application monitoring tools like AppInsights
Experience of developing, enhancing and supporting application systems.
Experience with OTRS, TFS and MTM is desired.
Good debugging skills.
Should be strong in Database.
Strong knowledge of applications, infrastructure and deployment
Strong experience supporting the Asia Pac region.

Methodology skills

Write DB scripts to identify the cause of a problem and to extract data.
Think about systems - edge cases, failure modes, behaviors, specific implementations.
Understanding of Agile/Scrum methodology and working experience in agile environment.
Understanding the functionality of the complete application, being aware of the content present in SOPs.

Preferred Qualifications: