At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

Our Customer Support team is looking for a new talent, starting at the earliest possible time as Customer Support Engineer.

How You Will Add Value

The Customer Support Engineer (or “Field Service Engineer”) performs basic/ routine customer support activities, such as installation, modification, repair and preventive maintenance of Azentas equipment and systems at customer sites. He is responsible for solving customer problems at the respective customer location/ region with the necessary discretion and good judgment.

You will have the opportunity to work with exciting technology, such as warehouse robots/ robotic systems/ linear robot systems, especially in cold environments. Furthermore, you will be responsible for a great variety of other life sciences tools: from sealers to piercers to cryogenic systems and pneumatics.

What You Will Do

• Install, modify, repair, conduct preventive diagnosis and perform maintenance on the software and hardware of the equipment and systems.
• Interface with customers to ensure contract Service Level Agreements
• Perform service and operational certification for equipment and systems.
• Submit reports, such as Service and Status Reports, on all support activities as defined and required.
• Productively react to changing priorities such as Tool or Line down and escalations.
• Support organizational and administrative duties.
• Adopt “Proof of Concept” for both customer and internal Azenta Management
• Provide system performance summaries about number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions.
• Assist with sample migration (initial transfer from old format to new format and load into customer Store)

What You’ll Bring

• Associate of Science (AS) degree, technical certificate or equivalent.
• Strong Electrical & Mechanical background.
• Fluent in English
• Excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage.
• Personal strengths:
  • Excellent communication skills with the ability to interface effectively with customers and peers.
  • Ability to handle problems independently and implement corrective action.
  • make independent decisions based upon the priority of the problem in relation to business needs.
• Valid driver’s license, good driving record
• Proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial.
• Readiness for frequent travel nationally and internationally, also on short notice
• Readiness to be on-call occasionally or work on holidays or weekends.
• Ability to work in cold environments, awkward positions and in confined spaces.
• Preferably living in the regional area of Northern France.

Our offer

• International flair in a matrix organized global group.
• Company Car or Car Allowance.
• Home Office Allowance.
• Generali Health Insurance.
• 25 days vacation.
• Restaurant vouchers.

Please apply with your complete application documents (cover letter, detailed CV, references) in English.

About us

Azenta Life Sciences is a global life sciences leader headquartered in Burlington, MA, with offices and operation sites around the world. We are the market leader in automated biospecimen management solutions and genomic services in areas such as drug development, clinical and novel cell therapies for the world's leading pharmaceutical, biotech, academic and healthcare institutions. Our laboratory analysis, sample management and storage, informatics software and consumables services offer unparalleled capabilities and have the largest installed base managing over one billion samples worldwide.

For more information: https://careers.azenta.com/

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at HR.Recruiting@azenta.com for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.