ViiV Healthcare (GSK) Director, Tech and Digital North America



Durham County, NC, USA
Posted on Wednesday, June 5, 2024
ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment for HIV. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care.

We are fully committed to push through every challenge until HIV/AIDS is eradicated. ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic. We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference.

While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.

Are you looking for an opportunity to lead innovative technical programs and projects while establishing a culture where digital, data and tech are assets to understanding and growing the business? If so, this is the role for you!

The Director, Technology and Digital, ViiV Healthcare North America will deliver value continuously by collaborating with the Commercial, Medical and R&D teams to develop and deliver digital and technology requirements, data requirements, account management, business process re-engineering, solution design and implementation.

The Technology and Digital Director will lead strategy development and digital, data and tech initiatives that are directly connected to the biggest business challenges with the highest impact and play an important role delivering Omnichannel and AI transformation. This role will ensure cost effective and/or innovative IT solutions are put in place in alignment with the business strategy, prioritizing and managing across business teams and strategic vendors to deliver with excellence and on time. The Technology and Digital Director will be focused on building and maintaining close partnerships with customers and related solution groups to become the recognized digital and tech expert and sought partner for ViiV North America Commercial, Medical and R&D teams will also evaluate opportunities, setting organization and governance models.

The Director role will be based out of our US ViiV Headquarters in the Durham/Raleigh/Wake Forest/Chapel Hill, NC area & is eligible for a domestic relocation package.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

  • Develop strategic plans to address key business challenges and determine buy, build, partner options to deliver value.
  • Work collaboratively with stakeholders across both business and Tech to support ViiV’s technology and digital strategy for Commercial, Medical and R&D in the US and Canada.
  • Manage the delivery of initiatives within the Commercial, Medical and R&D in digital, data and tech, connecting digital and tech solutions to business strategy.
  • Ensure project plans for Digital Strategy implementation stay on track and get ahead of possible barriers through frequent contact with those responsible for delivering tactics related to the strategy roadmap.
  • Determine and understand your customer’s digital and technology needs better than anyone, through a combination of qualitative and quantitative analysis, to ensure effective implementation of ViiV’s Technology and Digital strategy.
  • Create and lead the process of integrating IT systems related to the strategy to meet the requirements of ViiV and Tech.
  • Evaluate project constrains to find alternatives, alleviate risks, and perform re-engineering if required.
  • Update stakeholders about any issues connected to capabilities, the architecture, or processes.
  • Analyze the business impact that individual technical choices may have on the ViiV business processes and propose effective solutions.
  • Guide and influence employee teams and agency partners delivering capabilities, content, and agile development.
  • Stay up-to-date and externally focused on emerging technologies and propose changes to the existing capabilities to benefit ViiV’s rapidly growing business.
  • Interact directly with all Tech groups, business owners/users, external product vendors, data vendors, and offshore support suppliers, building and maintaining strong and effective relationships.
  • Ensure that technical delivery is fully compliant with cybersecurity, quality, and regulatory standards.
  • Encourage use of relevant Tech central services and collaborate with service partners in the identification and delivery of service improvements.
  • Work closely with Product Owners on release planning and roadmaps aligned with ViiV operating plans as they relate to digital strategy and Omnichannel marketing implementation.
  • Contribute to the advancement and improvement of Agile practices within the organization.
  • Support and advance modern customer experience automation through use case development, implementation, and continuous improvement processes.
  • Responsible for making sure project goals are achieved on time in alignment with the stakeholders’ expectation.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • Bachelor's Degree & 9+ years’ experience in delivering digital, data and tech solutions in healthcare, pharma or biotech industries.
  • Experience in strategy development.
  • Experience with Omnichannel marketing.
  • Experience in the marketing technology domain identifying and connecting tech solutions to business challenges.
  • Experience identifying and connecting AI/ML solutions to business challenges.

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Excellent relationship management, strong influencing, and communication skills.
  • Experience of working within a matrixed organization with multiple stakeholders and working in an agile organization.
  • Ability to drive outcomes and manage client expectations.
  • Excellent analytical skills and the ability to see the connections between layers of business operations.
  • Familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software, and services in use for delivering information services.
  • Experience being part of teams that have developed successful software products from concept to adoption.
  • Ability to define the beneficial solutions and the ones which are inefficient for a particular business need.
  • Ability to build understanding of the business area strategic goals, processes, and workflow, and of the IT tools deployed.
  • Experience of working within a matrixed organization with multiple stakeholders and working in an agile organization.
  • You can drive outcomes and manage client expectations.



Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program ViiV offers US employees. All ViiV employees receive the same benefits options and plans as GSK employee.

Why Us?

At ViiV Healthcare, we will not rest until we leave no person living with HIV behind. Until the 39 million people living with HIV is down to zero, we will continue searching for new ways to limit the impact of HIV.

We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. At ViiV Healthcare, we do things differently. Born out of a partnership between GSK and Pfizer in 2009, with Shionogi joining in 2012, we are determined to help end the HIV epidemic. We are guided by our mission to leave no person living with HIV behind and it is this mission that unites our employees located across the globe. We combine expertise in research, manufacturing, policy and more to push the boundaries of what people think is possible in HIV treatment and care. As a result of our connection with GSK, we are able to draw on their proud history and resources. This means that you would receive all the employee benefits offered by GSK.

Living our mission of leaving no person living with HIV behind means keeping inclusion and diversity at the heart of everything we do - from our breakthrough innovation, to our diverse portfolio of medicines as well as the work we do to partner with HIV communities. Having a diverse team and a truly inclusive culture where we’re all able to be ourselves and feel like we belong will make us an even stronger team, better able to perform as a business and deliver on our mission to leave no person living with HIV behind.

If you require an accommodation or other assistance to apply for a job at ViiV, please contact the ViiV Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

ViiV is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses/ Agencies

ViiV does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact ViiV's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to ViiV. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and ViiV. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of ViiV. ViiV shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, ViiV may be required to capture and report expenses ViiV incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure ViiV's compliance to all federal and state US Transparency requirements. For more information, please visit ViiV's Transparency Reporting For the Record site.