Years of Experience: 8-15 years

Skill Set / Exposure: Vendor Management, Project Management, change management.

Work Location: Bengaluru [Hybrid Mode (3 days office)]

Job Purpose:

• We are currently seeking to recruit an experienced Business Operations Manager to support the Medical Writing Department.
• The Business Operations Manager will support the Medical Writing Strategic Resourcing Lead (SRL) in supporting the Medical Writing Leadership Team (MWLT) to do what it takes to mobilize the department, time and resources for maximum patient impact. In addition, the Business Operations Manager will help support the SRL in identifying and accelerating the operational activities across the Medical Writing Department that are critical to delivering the Global Clinical Operations (GCO) strategy.

Key Responsibilities:

Contribute to the day-to-day operational support of the SRL.

This includes, but is not limited to, the following responsibilities:

• Organize Departmental Activities: Coordinate various departmental activities to minimize wasted time and materials.
• Improve Operational Efficiency: Enhance existing tools using technology to drive operational efficiency.
• Key Performance Indicators and Analyses: Develop, interpret, and provide key performance indicators and analyses. Implement stakeholder engagement strategies to influence decision-making and behavior change, improving productivity across the portfolio.
• MWLT Meetings Planning: Assist in planning MWLT meetings, including setting agendas, identifying key participants and stakeholders, tracking decisions and actions, and maintaining risk logs.
• Strategic Planning and Recommendations: Develop strategic plans and provide recommendations to support informed decision-making and drive small business transformation projects impacting the department.
• Business Benefit Analyses: Conduct business benefit analyses, including return-on-investment assessments, problem-solving, and strategic thinking. Integrate key information to ensure on-time delivery of project or business milestones.
• Diverse Work Packages: Undertake various work packages in different situations and environments.
• Stakeholder Navigation: Effectively navigate multiple stakeholders in a complex and ambiguous environment.
• Relationship Building: Build strong relationships and influence others without formal authority.
• Strategic Thinking: Think strategically about key issues affecting medical writing and its organizational implications. Be organizationally savvy in dealing with leaders

Education Requirements:

• Bachelor’s degree in a business discipline or in sciences with additional certification/experience in project/program management, resource management, change management, or finance.

Key requirements:

• Role Overview: The job holder must be tenacious and possess a strong performance mindset, driving for results by understanding the business drivers and focusing on what makes a difference to get things done.
• Industry Experience: Extensive experience in pharma, biotech, CRO, or related roles, with scientific and operational credibility demonstrated through effective delivery in a matrix-driven environment.
• Decision Navigation: Proven ability to navigate decisions and execute tasks through multiple parties in large, matrixed organizations.
• R&D Knowledge: Broad understanding of research and development (R&D).
• Project Management: Demonstrated ability to manage strategic or operational business projects, structure projects to meet objectives, and understand change management principles. Experience in leading small strategic projects is a plus.
• Data Analysis: Experience with sophisticated data analysis and the ability to draw conclusions even in the absence of definitive quantitative evidence.
• Communication Skills: Excellent verbal and written communication skills in English.

Personal Attributes:

• Self-Motivation: Self-directed and highly motivated, with the ability to prioritize efforts for the most significant business outcomes.
• Curiosity: Curious and able to engage at all levels within and outside the organization to gain diverse perspectives.
• Effective Communication: Highly effective communicator, both spoken and written, and an attentive listener.

Other Job-Related Skills:

• This role demands a high level of intellectual agility and adaptability.
• The successful candidate must navigate complex and ambiguous situations effectively, while managing multiple stakeholders and their diverse perspectives. Strong relationship-building and influencing skills are essential, as is the ability to independently manage a high-volume workload to a consistently high standard.
• This includes setting priorities, objectives, and target dates proactively.
• Additionally, the candidate must be an active listener, capable of interpreting and conveying objectives, deliverables, and stakeholder viewpoints accurately.
• The ability to define and articulate strategic intent, with a clear distinction between strategic and tactical issues, is also crucial.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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