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GlaxoSmithKline
GSK’s Malaysia team is looking for a dynamic and result-driven Strategic Account Manager to join the team. The Strategic Account Manager will play a pivotal role in driving business growth by developing and nurturing strategic relationships with key clients and stakeholders within the pharmaceutical sector. Reporting to the Commercial Lead – Chain Pharmacy, you will have full ownership and accountability for managing the assigned strategic accounts.
As a member of the Strategic Account Management Team, your responsibilities include:
Accountability for delivering the business objectives for the specific accounts and specific portfolio (therapeutics or vaccines).
Be accountable to develop and execute personalized strategic account plans to drive value and deliver growth, including innovative marketing strategies.
Develop and execute robust channel business plan leveraging face-to-face as well as digital engagements to create a personalized omni-channel experience for customers.
Support the implementation of key marketing campaign and trade offers in assigned accounts to enhance GSK’s standing in the healthcare market.
Explore opportunities for customer/patient activation and navigate these with customers and internal stakeholders in preparation of the co-ownership for new launches.
Forecasts the assigned accounts sales.
Develops and execute solutions to address performance gaps for assigned accounts. Proposes activities to enhance performance and competitivity for GSK portfolio within assigned accounts.
Establish and cultivate effective commercial relationships for listing of GSK products, co-ownership of strategic plans.
Manage relationships with, decision makers, and other stakeholders for each strategic account to ensure optimal access for GSK brands.
Maintain high level of customer service by identifying and resolving customer queries and problems proactively.
Ensure key accounts and stakeholders are engaged, educated, and informed to drive growth.
Continuously identify customer insights to drive performance and business opportunities. Follow up on progress and outcome.
Collaborate cross functionally with GSK commercial, medical and sales teams to deliver objectives aligned with GSK strategic priorities.
Why You?
Basic Qualifications:
We are looking for self-driven professionals with these required skills to achieve our goals:
Preferably with 4 years’ of proven track record of success in either or a combination of pharmaceutical sales, marketing, key account management or medical affairs
Demonstrated experience in developing and delivering account and channel marketing strategies
Clear and influential communication skills, negotiation skills, presentation skills, with the ability to build rapport and credibility with key stakeholders
Demonstrated planning ability and strong organizational and executional skills with a strong sense of ownership and accountability
Creative problem solving and analytical thinking
Strong customer orientation
Preferably a Bachelor’s Degree with relevant science or business background (MBA is a plus)
Ability to understand the business landscape and leverage on customer ecosystem
Accountability and ownership in creating innovative business plans and solutions
Orchestrate relationships and demonstrate omnichannel engagement mindset
Strong commercial acumen with demonstrated ability for negotiation and project management skills
Financial acumen and experience in budget management (must) and P&L management (advantageous)
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
Entrepreneurship Mindset
Experience in Key Account Management
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
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