SENIOR DELIVERY MANAGER

Working with the wider Project Management team, the Senior Delivery Manager is the main point of contact for the onboarding and relationship management of Market Research clients for IQVIA Translation Services Project Management Team

Client Relationship Management:

• Act as main point of contact for Market Research clients to manage their requirements plus any escalations or issues that may arise.

• Serve as the subject matter expert on Market Research Translation projects, supporting and advising clients/project managers with solutions and best practices

• Onboarding new Market Research clients and .join Sales and Account management teams in client meetings

• Work in collaboration with account management and sales teams in relationships with clients globally, devising solutions to meet client needs

• Maintain a pipeline of upcoming studies to assist with resource planning

• Provide quotations, determining areas of improvement

Project Management:

• Manage multiple translation and localization projects at any one time from receipt to completion

• Liaise with the client to assess and agree project parameters and requirements

• Manage client accounts, assigning projects internally within the PM team whilst ensuring client needs are met

• Assess project scope to select appropriate vendors and negotiate deadlines effectively

• Monitor and manage the status of assigned projects to effectively anticipate and prevent issues

• Prepare and maintain project documentation and information

• Understand and adhere to the Quality Management System

• Comply with relevant and applicable IQVIA procedures and SOPs

• Work with Team Leads to help in the training and development staff for Market Research translation projects

• Assist in the maintenance of linguistic assets including glossaries and style guides

• Ensure that high quality is maintained for all projects through QA checks

Requirements:

• Minimum of 4 years of experience working in Project Management in the Language Services industry, with minimum of 2 years’ additional experience working within Client Services in the Market Research Translation sector

• Specialist in Market Research Translation Services with extensive knowledge of both Qual and Quant services. Extensive interpreting and Transcription knowledge would be highly advantageous

• Experience developing and managing client accounts

• Experience presenting to clients, supporting onboarding of new clients

• Advanced client management skills with the ability to build client relationships

• Ability to create detailed processes and workflows for market research translation projects

• Ability to provide training and support to project management team for market research translation projects

• Ability to maintain a project pipeline to support resourcing efforts

• Bachelor's degree, ideally in a linguistic, business or scientific field

• Fluency in English is essential, an additional language would be advantageous

• Excellent written/verbal communication skills

• Excellent attention to detail to ensure that high quality standards are maintained

• Ability to meet strict deadlines and to manage competing priorities and changing demands.

• Ability to follow instructions and work independently whilst using own initiative.

• Demonstration of advanced IT skills

• Experience working with TMS and CAT tools, experience working with XTRF and/or memoQ or other similar systems would be highly advantageous

• Ability to establish and maintain effective working relationships with colleagues, managers and clients

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com