Sales Force Effectiveness (SFE) Business Partner (APAC (excluding China) and Oceania)

Leica Microsystems

Leica Microsystems

Sales & Business Development
Maharashtra, India
Posted on Saturday, March 2, 2024

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety, and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Want to help design and build sales processes for helping our Company to grow? Are you looking to use your knowledge and experience to help navigating our customer buying process to meet critical customer demand?

The APAC (excluding China) and Oceania Sales Force Effectiveness (SFE) Business Partner supports the sales teams by providing administrative and organizational assistance for our sales funnel, facilitating communication, and sponsoring department meetings. You will communicate with internal stakeholders; track sales funnel KPIs using corporate tools to improve the accuracy; analyze performance against metrics and help Customer Relationship Management (CRM) adoption and Funnel Management maturity progress.

This position is an opportunity to learn, facilitate project management, improve the people side of projects thru change management to grow yourself and the business. Our GSE Vision is “an improved sales enablement experience to increase sales productivity resulting from smoother workflows, actionable business intelligence, and a simplified holistic view of the customer”.

In this role, you will have the opportunity to:

Work closely with Sales enablement and Sales Ops teams to equip commercial associates on solutions for sales processes including Funnel Management, Lead Management, Quote Management, and sales standard of work. Participate in deployment projects as a SFE specialist – with focus on Salesforce.com applications. Be a key player in the roll-out of new processes and features in Salesforce.com for customer-facing teams, ensuring that we have the right content and training format in place to provide knowledge for users across multiple regions and businesses in APAC (excluding China) and Oceania. Execute the Salesforce.com training strategy partnering with Sales enablement, sales operations, Business unit champions, key users and key trainers and other functional groups thru a train-the-trainer strategy. Monitor adoption of existing processes and tools (CRM tools like Salesforce, and other digital solutions) and keep key stakeholders accountable for their adoption by sharing relevant data and providing those train-the-trainer sessions. Document SFE design, content, sessions, process diagrams and flows. Monitor progress of our SFE efforts based on key performance indicators. Support various business functions such as field sales and internal sales users on the CRM applications and related business processes by analyzing and solving usage doubts and issues. Assess and identify knowledge needs across different teams and regions and collaborate with the Sales enablement, Sales Ops, Digital and Sales automation teams, and other stakeholders on identifying the critical topics to be addressed. Incorporate industry proven best practices in the SFE solutions. Staying ahead of trends in the salesforce implementation space.

The essential requirements of the job include:

  • Three years of experience in similar positions.
  • Proven experience using Salesforce.com and related processes such as lead management, CPQ, account management, contact management, case management, opportunity management and sales activity management.
  • Proven experience delivering results through strong collaboration. Great team player.
  • Strong influencing and excellent communication skills with experience getting things done through others.
  • Ability to work across organizational lines and navigate through ambiguity.
  • Excellent analytical and organizational skills, with attention to detail and capability to adapt to a changing environment and handle multiple priorities.
  • Excellent written and verbal communication skills in English.

It would be a plus if you also possess previous experience in:

  • Working in a customer-facing department (sales, client services, technical support, dealers) and experience with tools used by these departments.
  • Creating and delivering training using multiple media and formats, being able to adjust content and adapt translated materials (if required) to stakeholders at different hierarchy levels.
  • Creating Salesforce training content for end users.
  • Proficiency in other languages is a plus.

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At Pall we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Pall can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.