Field Service Engineer - San Jose, CA

Leica Microsystems

Leica Microsystems

San Jose, CA, USA
Posted on Saturday, April 13, 2024

Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.

Molecular Devices makes innovative, high-performance life science technology that enables academia, pharma and biotech customers to accelerate research breakthroughs and new therapeutic discoveries. Guided by our diverse leadership team and female president, you’ll grow your career alongside best-in-class teams around the globe, and within a culture of collaboration, engagement, diversity, and inclusion.

Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Do you want to work in Field Technical Service? Do you enjoy service, repair and/or installation of products or IT solutions?

We are currently seeking a Field Service Engineer who will be responsible for providing frontline support by resolving customer issues through technical expertise and troubleshooting.

What we’ll get you doing:

  • Serve as lead to assigned customers - troubleshooting, installations, validations, maintenance, and service repair needs and complete required administrative responsibilities including documentation.

  • Identify business opportunities (PM’s, new service plan leads, new system leads) that help us continue to deliver double-digit growth.

  • Promote a consistently positive image of the service organization and focus on customer needs and satisfaction, while building and fostering positive and professional relationships with customers.

The essential requirements of the role include:

  • Associates Degree in Engineering/Biology with 1+ years of experience or Technical Degree in a related field with same.

  • Overnight travel 25% .

  • Maintaining a valid driver’s license that meets Molecular Devices’ safe driver standards.

It would be a plus if you also possess previous experience in:

  • Field service engineer positions in a related industry.

  • Scientific research instruments, scientific background, or a similar technical profession.

  • Microsoft Office suite. The ability to quickly learn and master additional software applications is desired.

At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.

The hourly range for this role is $40.00-46.00/hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.