Manager, Applications - Canada

Leica Microsystems

Leica Microsystems

IT
Mississauga, ON, Canada
Posted on Tuesday, April 23, 2024

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Applications Manager for Beckman Coulter Diagnostics is responsible for managing and supporting the Applications team members for Canada. Includes on the job mentoring, guidance for customer conflict situations, planning and mentoring for project management, planning for team skill set development, approving expense reports, and PTO requests.

This position is part of the Beckman Coulter Diagnostics Field Service Group located in Mississauga ON Canada and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Canadian Field Service Group and report to the Martin Ruel, Director of Service and Applications Support responsible for managing the Applications team to successfully delivering on company driven KPIs. If you thrive in a multifunctional, fast-paced, supporting role and want to work to build a world-class technical customer support organization—read on.

In this role, you will have the opportunity to:

  • Lead a team of Field Applications Specialists; be responsible for their training and professional development; establishing goals and objectives; and leading the recruitment process to bring the right candidates to the team.

  • Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, customer on-time-delivery, resource capacity, employee satisfaction, and expense lines.

  • Deliver impact at the Canadian Organization level, by supporting leading projects, applying DBS (Danaher Business System) to map improvement plans, drive sustainable and continuous improvements.

  • Advance strategic NACO & Canadian Organizational projects expanding operational, analytical, and technical capabilities of your area and the entire applications organization.

  • Manage and solve high-pressure, complex customer problems within your area; as well as, contributing to solutions for systemic customer issues and initiatives at a Canadian and NACO level.

  • Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with sales and service teams.

  • Represent the Canadian Applications organization at an executive level regularly and as needed.

The essential requirements of the job include:

  • Bachelor’s Degree with 14+ years’ experience OR master’s degree with 12+ years’ experience

  • 4+ years’ experience in people management (direct reports) and previous experience in the medical device or regulated industry

  • Proven experience in customer support role interfacing with senior customer management personnel

  • Knowledge of customer relationships and customer satisfaction methodologies

  • Ability to travel up to 50% across Canada.

It would be a plus if you also possess previous experience in:

  • Bachelors in medical technology and Master’s in Business Administration

  • Knowledge of the medical diagnostic industry - specifically its trends, pitfalls, and challenges

  • Knowledge of diagnostic analyzers – specifications and performance standards (CLIA and CAP) and Canadian healthcare legislation

This is a remote, work from home position, with frequent travel required to assist the team and participate in Canadian Leadership Meetings

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.