Digital Technology Operations Engineer

Leica Microsystems

Leica Microsystems

IT, Operations
Bengaluru, Karnataka, India
Posted on Tuesday, May 14, 2024


Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Digital Operations Engineer for Cytiva is responsible for end to end operations support for Cytiva industry4.0/5.0 digital technologies including but not limited to new digital initiatives, lifecycle management of existing technologies, user management, product/process documentation, training, security updates management, Cytiva internal and external customers satisfaction

This position is part of the Global Digital Technology Operations, Equipment Services located in India and will be fully remote. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

In this role, you will have the opportunity to:

  • Drive wing-to-wing global operations support for biopharma 4.0/5.0 Cytiva digital technologies including but not limited to - OptiRun Connect(IoT), OptiRun Assist(Beyond Trust-Remote Secure Access), Cytiva VR, Anipart(content management and distribution platform), Artificial Intelligence, Augmented/ Mix Reality and service workflow automation.

  • Responsibilities include complete life cycle management support for the above digital technologies (installation, break-fix, upgrade, security patching, decommissioning). Supporting Cytiva internal and external customers globally working in different time zones as per business needs.

  • User management, User trainings, technical and process documentation, project management and new product introduction support for Cytiva digital initiatives.

  • OptiRun Connect edge devices monitoring and maintenance

  • Maintain monthly digital technologies operational KPIs and bowlers, foster and practice DBS(Danaher Business System) culture to drive continuous improvement and growth.

The essential requirements of the job include:

  • 2+ years' experience testing/supporting biopharma 4.0/5.0 technologies.

  • Proven expertise and experience in advanced IT/Networking and firewall troubleshooting.

  • Proficient business communication skills, dynamic, quick learner, self-starter, and ability to work without or limited supervision

  • Understanding of operational bowlers, KPIs, new process implantation, and Process improvements

  • Sound understanding of digital technologies and their application in the service/Biotechnology industry

  • Working knowledge of service applications e.g service CRM (salesforce, ServiceMax), Product data management (Anipart, Magic), Jira.

It would be a plus if you also possess previous experience in:

  • Previous experience in leading people, projects, training, workshops

  • Working knowledge of cloud (AwS/Azure) server management, security patch deployments and management.

  • Experience working in DevOps environment. Knowledge of dockers, and containers will be advantageous

  • CCNA certificationa

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.