The Field Applications Scientist (FAS) provides technical and troubleshooting support to customers of MaxCyte’s Scalable Transfection Systems, with primary focus on cell therapy and protein production/expression but will work with customers in multiple application areas. The FAS partners with customers to identify and implement solutions for process improvements throughout the cell engineering workflow, including pre- and post-electroporation. Working closely with the Territory Manager, the FAS is responsible for conducting product demonstrations, end-user training and troubleshooting, both during the evaluation phase and post-sale. This position participates in trade shows and contributes to the publication of scientific and marketing documentation related to the use and applications of MaxCyte’s technology. This individual works under general supervision and requires at least 50% travel*. This position primarily covers Benelux and Nordic countries, but occasional travel to the rest of Europe and beyond may be required.

Territory: Benelux and Nordic

Preferred Locations: Netherlands, Belgium, Sweden, Denmark

Job Responsibilities:

• Works closely with the Territory Manager to support existing customers and promote MaxCyte technology to new customers.
• Conducts product demonstrations, end-user training and troubleshooting, both during evaluation phase and post-sale. Designs experiments independently. Analyzes, interprets and reviews customer data to support sales.
• Provides support for MaxCyte product lines and services by answering customer technical inquiries received via telephone, email, and/or web chat.
• Accurately records pertinent information from customer interactions and follows up to ensure customer satisfaction.
• Troubleshoots the integration of MaxCyte technology into the customer workflow, developing and recommending solutions.
• Works collaboratively across the business with the Global Field Support team, and with internal Applications, Technical, Sales and Marketing teams to ensure high customer satisfaction.
• Performs installations, instrument calibrations and software upgrades.
• Presents technical and product information at conferences and during customer field visits.
• Presents technical updates to colleagues and contributes to department meetings.
• Makes recommendations for future process improvements and implements those actions accordingly; identifies new applications for MaxCyte technology.
• Identifies, documents and communicates new competitive activities, products or field activities / strategies to the internal scientific and marketing teams.
• Performs regular literature reviews and identifies key opinion leaders in MaxCyte’s major application areas.
• Complies with all applicable policies regarding health, safety and environmental policies.

• PhD or MS in bioengineering, molecular biology, biochemistry or related field.
• Recent hands-on experience in mammalian cell culture essential.
• At least 3 years’ experience in gene editing, cellular therapy and immunology, or in protein production and drug discovery process development.
• Working knowledge in primary cell culture and genome-editing such as CRISPR/Cas9 a distinct advantage.
• Experience in large scale cell culture and/or high throughput cell-based screening would be beneficial.
• Experience in a customer facing role preferred.
• Robust trouble shooting skills.
• Strong written, verbal and interpersonal skills. Ability to communicate effectively with customers and internal teams.
• Proactive; works under minimal supervision.
• Preference will be given to applicants who reside in the Netherlands, Belgium, Sweden or Denmark
• Ability to travel 50-70% (under normal, non-pandemic situations).

Note: To the extent permissible under applicable law, candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.