About MGI

MGI Tech Co., Ltd. (MGI), a member of global genomics leader BGI Group, is committed to building core tools and technology to lead life science through intelligent innovation. Based on its proprietary technology, MGI focuses on R&D, production and sales of sequencing instruments, reagents, and related products to support life science research, agriculture, precision medicine and healthcare. MGI is a leading producer of clinical high-throughput gene sequencers, and its multi-omics platforms include genetic sequencing, mass spectrometry, medical imaging and laboratory automation. Founded in 2016, MGI has more than 1000 employees, nearly half of whom are R&D personnel. MGI operates in 39 countries and regions and has established multiple research and production bases around the world. Providing real-time, comprehensive, life-long solutions, its vision is to enable effective and affordable healthcare solutions for all.

Job Summary

We are looking for experienced FAS to provide in-field tech-sales support. This role involves providing MGI's customers with technical training and support on instrument operation, sample preparation, and data analysis. The FAS will be primary technical field contact for MGI customers in South Europe region. This position will provide applications support (consultation, troubleshooting, customer training) to MGI's customers in assigned territory and collaborate across sales/marketing teams to develop, implement, and manage business strategy.

Responsibilities

• Coordinate and conduct customer training for MGI products and applications.
• Troubleshoot issues related to experimental design, data processing, software hardware operation, and sample preparation. Perform preliminary on-site failure analysis to identify the root cause and feedback to the corresponding company department or personnel.
• Develop and maintain positive relationships with customers.
• Support sales efforts through technical presentations, customer management, or organizing seminars.
• Maintain an up-to-date understanding of current Commercial initiatives and strategies; maintain close collaboration with the Commercial team to act on current initiatives and opportunities. Maintain proficiency in all product lines, instruments as well as applications from competitors and keep up with the latest advancements in the field of NGS.
• Direct interaction with MGI product end-users and channel partners. Direct interaction with the Product Support group, consisting of Product Management, Market Development Specialists, and Field Service Engineers. Maintain close relationships with globally based FAS colleagues, with the intent to promote collaboration, sharing of best practices, learning, and overall communication.
• Ownership of content/program creation and facilitation of field-based product line demonstrations and trainings, troubleshooting when needed.
• Creation of reports after field travel to document visit outcomes. Act as the voice of the customer and provide product feedback to departments such as Product Support, R&D, and Marketing.
• Own and create content/program for technical workshops/training as directed by leadership. Represent the MGI business through participation at various global NGS-related tradeshows/conferences as requested by the Marketing team.
• Act as a key contributor of customer feedback to marketing and product development teams.
• Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

Qualifications

• Master’s degree or above in Genetics, Molecular Biology Bioinformatics or related subject. With NGS academic training or background or work experience preferred.
• Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.
• Prior field experience supporting customers is a plus.
• Outstanding problem-solving and interpersonal skills.
• Spanish and English written and verbal communication and training/presentation skills are a must, Italian language preferred.
• Must be willing to travel, >50% time.