Customer Master Data Analyst

Molecular Devices

Molecular Devices

IT, Customer Service, Data Science
Austin, TX, USA
Posted on Thursday, July 11, 2024

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Customer Master Data Data Analyst is responsible for the Customer Master Data in SAP and Salesforce.com. You will support and reinforce the company’s vision of Salesforce.com as an enterprise sales productivity tool. You will help implement and support the best business practices of the organization. You will be directly accountable for the accuracy and integrity of the customer master data in the SAP and Salesforce.com systems. You will be instrumental in keeping the systems useful and relevant to the sales team and management users. You will learn how to assess Customer Master Data for accuracy, relevancy, and application to up and downstream systems and activities.

This position is part of the Customer Master Data & Analytics team and will be remote. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

  • Coordinate and execute account creation, updates and analysis using various systems including SAP and Salesforce.com which includes set-up and maintenance of customer accounts and pricing.
  • Assist in the implementation of global standardized business practices for customer master data entry.
  • Hold requestors accountable to CMD standards and guidelines for data that does not meet the established business requirements.
  • Ensure inbound data has been scrubbed and formatted to meet minimum requirements prior to input into SAP and Salesforce.com.
  • Act as a liasion for analyzing problems and resolutions relating to CMD.
  • Daily monitoring of shared email Inbox or direct contact with key internal customers including Contracts, Sales Operations Specialists, Order Management, Corporate Accounts, Sales, Service, or other functional areas.
  • Maintain a high degree of data integrity, quality and consistency.

The essential requirements of the job include:

  • Bachelor’s degree with 2+ years of experience.
  • Proficiency in Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint.
  • Knowledge of SalesForce.com use and record maintenance.
  • Proficiency in the use of SAP.

It would be a plus if you also possess previous experience in:

  • Medical Device industry or Commercial Business Operations Organization

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

The salary range OR the hourly range for this role is 49,200.00 - 86,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.