Senior Operations Specialist

Molecular Devices

Molecular Devices

Operations
portsmouth, uk
Posted on Thursday, July 11, 2024

Be part of something altogether life-changing!
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

What you’ll do:

  • You will apply knowledge and experience to support customers through multile medias including email, phone, teams and web live chat.

  • You will be responsible for budget management daily work: raising purchase orders, tracking invoices and receipts, and supporting accurate forecasting.

  • You will maintain the internal and external platforms with rigor, ensuring a seamless customer experience, and full adherence to data policy, including user data, content management, and user support.

  • You will monitor and troubleshoot customer platform issues, escalating as needed to technical support or development teams

  • You will be responsible for the logistics of in-person events, including customer workshops, internal team meetings, and content creation workshops.


Who you are:

  • You will have a proven background in an operations role, or related field

  • You will have a passion to collaborate with others and have experience working within a large or multinational company.

  • You are customer-focused and will have an unwavering attention to detail and a focus on problem-solving.

  • You will have excellent oral and written communication skills (English).

  • You will an aptitude for IT/software.


It would be a plus if you also possess previous experience in:

  • A deep understanding of Adobe Learning Manager, Salesforce, and SmartSheet).

  • A bachelor’s degree in marketing, Business Administration, or a related field - or equivalent

  • Experience in user registration used to deliver customer digital education


At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.
This job is also eligible for bonus/incentive pay.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.