1. Security Systems Management:
- Oversee the operation and maintenance of all GSOC security systems, ensuring they are functioning correctly and efficiently.
- Monitor system performance and implement upgrades as necessary.
- Ensure all security systems are integrated and work seamlessly together.
2. System Integration and Optimization:
- Work with IT and other departments to integrate new security technologies and systems.
- Optimize system configurations to improve performance and security.
- Develop and implement protocols for system use and maintenance.
3. Communication and Coordination:
- Serve as the primary point of contact for all security system-related issues.
- Maintain clear and open lines of communication with internal stakeholders and external vendors.
- Develop and maintain relationships with security system vendors and service providers.
4. Maintaining GSOC Metrics:
- Ensure accurate and timely reporting of all GSOC metrics.
- Monitor and analyze metrics to identify trends and areas for improvement.
5. Review and Maintain WPDs (Working Process Documents):
- Regularly review and update Working Process Documents to ensure they reflect current procedures and policies.
- Ensure all team members are familiar with and adhere to WPDs.
6. Ensure Senior Analysts and Analysts Adhere to Their Responsibilities:
- Supervise the work of Senior Analysts and Analysts to ensure they fulfill their duties.
- Provide guidance and support to team members as needed.
7. Data Management and Organizing:
- Oversee data collection, storage, and management processes.
- Ensure data integrity and accuracy in all records and databases.
8. Assist Management with Special Tasks:
- Provide support to management with special projects and tasks as required.
- Take initiative to streamline operations and enhance efficiency.
9. Review Trackers and Data Maintained by Analysts and Senior Analysts and Raise Concerns as required:
- Regularly review trackers and data for accuracy and completeness.
- Identify and address any discrepancies or issues promptly.
10. Take Up the Role of Senior Analyst in Their Absence:
- Assume the responsibilities of a Senior Analyst when they are unavailable.
- Ensure continuity of operations and maintain high standards of performance.
11. Equipment Maintenance (GSOC) and Issues Reported and Resolved ASAP:
- Ensure all GSOC equipment is properly maintained and functioning.
- Report and resolve any equipment issues promptly to minimize downtime.
12. Maintain Updated SSC List Quarterly:
- Regularly update and maintain the SSC (Security Support Center) list.
- Ensure all information is accurate and up to date.
13. Coordinate with Multiple Stakeholders for Smoother Operations:
- Liaise with various stakeholders to ensure smooth and efficient operations.
- Foster strong working relationships to enhance collaboration and communication.
14. Policy and Procedure Development:
- Develop, implement, and update policies and procedures related to security system management and operation.
- Ensure compliance with all relevant regulations and industry standards.
15. Preparedness and Training:
- Conduct regular assessments of system vulnerabilities and implement mitigation strategies.
- Develop and implement training programs for GSOC staff on security system operation and maintenance.
- Organize and conduct drills and exercises to test system readiness and response capabilities.
Certifications:
Honeywell or similar certifications in alarms and CCTV monitoring.
