Complaint Trending Advisor
Novo Nordisk US
Are you passionate about ensuring high quality and safe products for patients? Do you thrive in a global cross-functional organization? If you are ready for a challenging and rewarding career, read on and apply today for a life-changing opportunity in Complaint Trending!
As a Complaint Trending Advisor at Novo Nordisk, you will have the opportunity to gain broad exposure to the company and entire product portfolio by interacting with different stakeholders and playing a pivotal role in monitoring the product quality of products in clinical development and on the market.
Main responsibilities will involve:
- Gathering insight from complaint data of all Novo Nordisk products, analyze the data and translate the trends into meaningful actions for the organization to act on
- Handling escalated and complex cases, ensuring timely resolution and reporting complaint trends to management and at different forums
- Contributing to process improvements and other relevant projects in the area working together with 10 dedicated colleagues
Overall, you will oversee, analyze and act on complaints for both clinical and marketed products.
If you have some experience with complaints, working with clinical trials, device development or quality will be an advantage, but for this role we are also open to newly graduates with a keen interest in developing their careers in the complaints area.
To be successful in this role, you:
- Hold a masters’ degree in engineering, pharmaceutical sciences, or a related natural science discipline
- Have analytical skills
- Are able to analyze and translate data into actionable insights across various areas
- IT skills to support automation and visualization of data
- Are fully proficient in English
Statistical competencies will be an advantage in analyzing and interpreting quality data.
On a personal level, you have a proactive mindset and the ability to contribute to process improvements and projects, also using your problem-solving skills and the ability to identify and address recurring quality issues.
Finally, you have strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders, while maintaining a calm and professional attitude.
About the department
Located in Bagsværd, Denmark, the department, Customer Complaint Centre Support, is part of Novo Nordisk Quality.
The department is responsible handling of customer complaints for the entire product portfolio of Novo Nordisk. We also ensure surveillance and trending of customer complaints and effective handling of potential and actual recall situations, timely support and response to requests from health authorities globally. 35 highly skilled and dedicated colleagues strive as a team to ensure a high quality and outstanding results in a professional and challenging environment.
Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.
For further information please contact Senior manager Yeliz Saföz at +45 30793452
19 February 2024
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your resume.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.