Associate Customer Service Rep
Oxford Immunotec
Job Title
Associate Customer Service Rep
Location(s)
ChennaiAbout Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity
tbd
· Team handling and coordinate between Internal and External teams.
· Forecast the challenging situations and work planning for the team.
· Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials
· Responsible for handling Toll Free services
· Support customers with product information, TAT, and other related communication
· Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines
· Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc.
· Manage recruiting, training and performance management of customers service executives
· Coordinate and support the customer service team for annual merit increase process, setting up goals to align with organization goals through WD and various methods.
· Evaluate customer support system and prepare action plans to improve the customer service department
· Implement Quality Management System for Customer Care department
· Ensure all customer service activities support and strengthen the strategic objectives of overall organization
· Responsible for ensuring 24/7 customer call management
· Inventory management to customers
· All out source sample shipment management by coordinating & following up from receive to report.