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Oxford Nanopore Technologies
Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and commercial presence in many global locations across the US, APAC and Europe. Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialization. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.
Oxford Nanopore’s sequencing platform is the only technology that offers real-time analysis (for rapid insights), in fully scalable formats from pocket to population scale, that can analyze native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths.
Our goal is to enable the analysis of any living thing, by anyone, anywhere. We offer real-time nanopore-based DNA/RNA sequencing technology: accessible, easy to use and fully scalable for any requirement.
Job Summary
Join our dynamic team as a Customer Service Representative (Contract Assignment) in the fast-paced life sciences industry. In this role, you'll play a key part in maintaining and nurturing both internal and external relationships, providing essential support to our entry-level and Tier 2 customers. Your responsibilities will include assisting with quotes, order amendments, and facilitating customer inquiries via chat, calls, and email.
**Please note that this is a 1-year contract position and will be employed through our agency partner, with the potential for a permanent role depending on the organization's needs at the end of the contract.
Key Responsibilities
Experience
We are seeking a highly motivated and dedicated professional to join our US Customer Services team as a Customer Service Associate. This role is well-suited for individuals with a strong commitment to delivering exceptional customer service and/or a background in Genomics. The ideal candidate will excel in front-line customer engagement, demonstrating a passion for surpassing customer expectations and providing outstanding support. Proficiency in French or Spanish is highly desirable.
Qualifications/ Education
Work Schedule/Location
Compensation: **Please note that this is a 1-year contract position and will be employed by our agency partner, with the potential for a permanent role depending on the organization's needs at the end of the contract.
The contractor salary range for this role is between $62,000 - $75,000 USD. The salary offered will reflect the skills and experience of the candidate.
Equal Opportunity Employer:
We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military, or veteran status. If you require accommodation to complete the application or interview process, please contact human.resources@nanoporetech.com To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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Oxford Nanopore’s goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis of DNA and RNA. The technology is used in more than 100 countries to understand the biology of humans and diseases, plants, animals, bacteria, viruses and whole environments.
Oxford Nanopore was founded in 2005 as a spin-out from the University of Oxford and now employs over 1000 employees around the world.
