Engineer III, Field Service

Peprotech, Inc

Peprotech, Inc

Multiple locations
Posted on Friday, May 31, 2024

Work Schedule

Other

Environmental Conditions

Office

Job Description

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Location: Field Swiss, Remote / Field Germany, Remote / Field France, Remote / Field Nordic, Remote / Field UK

Division: Laboratory Automation

Discover Impactful Work

The main focus of the role is repair, maintenance and installation of Cytomat Product Familly, Laboratory Automation (LAI) products and selected 3rd party equipment at customer sites across Europe. A second strong priority is focused on customer relations’ activities intended to generate sales Customer Support Services and Service Contracts to customers in this engineer’s area.

A day in the Life:

  • Perform remote and on-site troubleshooting, maintenance, repair and installation on all Cytomat Familly and other LAI system components and instrumentation.
  • Perform on-site training relative to system service, maintenance, and basic operation.
  • Keep track and maintain your local spare part's inventory.
  • Diagnose problems over the phone and/or using remote software. Where necessary, follow up with on-site work or dispatch third-party service providers for on-site work. Follow up to ensure problems were resolved to the customer’s happiness.
  • Actively monitor the status of contract, warranty and time and material installed customers. Track and schedule on-site PM visit(s).
  • Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, Field Service Reports, Service Work Orders and Quotes.

Keys to Success

Education

  • Technology diploma in Mechatronics, Electro-mechanical engineering, Electrical or Mechanical engineering, or equivalent.

Experience

  • Minimum 5 years practical experience in field service or troubleshooting software and lab equipment
  • Validated experience with automation, robots, and/or instrumentation.

Knowledge, Skills, Abilities

  • French speaking is mandatory
  • System-level diagnostic skills using inquiries, observations, system schematics & documentation, software tools, and communications / electrical diagnostic aids (break-out box, meters etc.)
  • Multi-disciplinary technical skills / excellent with software, electrical, and mechanical systems
  • Wiring and pneumatics (schematics, PLCs, power panels).
  • Mechanical systems (CAD drawings, fasteners).

You will receive a competitive salary, company car, company pension scheme and will have outstanding development and career prospects in a globally growing company.