Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
IT Business Analyst & Service Management (m/w/d)
Location: Switzerland / Allschwil/Basel
Requisition ID:
Purposes of the position/responsibilities:
- We are looking for IT enthusiasts to join our IT team! As Business Analyst you will have the oversight on multiple critical projects and, interacting daily with all internal groups, you will establish yourself as a relevant team member within the site for IT matters.
- Coordinate the design, development, testing, adaptation, and support for laboratory, automation and manufacturing projects, following global standards
- Implement, maintain, and support IT systems (SCADA, Data Historian), working with IT/OT partners and contractors
- Collaborate with IT, OT, Laboratory, Engineering teams, and vendors to quickly resolve IT system issues, minimizing business impact, maintaining system availability and reliability
- Handle Incident and Request tickets in ServiceNow system, ensuring compliance with priorities and SLA requirements
- Analyze existing systems, identify gaps, and propose improvements to improve efficiency and productivity
- Maintain the Active Directory OU for laboratory and production projects, aligning with global standards
- Suggest and implement improvements to systems, processes, hardware, and software to improve security and overall business happiness and security
- Work with other sites to maintain IT standard processes
- Analyze system data to support investigations and decision-making processes
- Support IT Quality to generate, review, approve, and control departmental documentation (e.g. SOPs, system reports, user requirements, guidelines, Inventory of assets, etc.) and assist with internal and external quality audits
- Promote, deliver training and support end-users on IT tools, Artificial Intelligence, and Cybersecurity, promoting knowledge-sharing among users
Your Profile:
Education and Professional background:
- Master or bachelor’s degree in the field of Information Technology, Engineering, Computer Science
- A couple of years experience in IT System Engineer or Automation Engineer
- Experience in project participation & management of projects
Technical skills
- Proficiency in Windows Client & Server, VMware vSphere, Veeam, AD and Powershell scripting, SCADA, Hisorian, PLC
- Data analysis – Must have proficiency with, Microsoft, productivity tools /Excel, etc.
- Experience with SQL , Oracle of benefit
- Preferred practical knowledge in GMPs and Regulatory Compliance (ISO 27xxx and NIS knowledge)
Languages:
- Proficient German and English
Personality Traits:
- Highly oriented to collaborate between multi cultural teams
- Business focused & Delivery focused
- Pragmatic and oriented to prioritization and results achievement.
- Strong analytical and problem-solving skills and the capability to work accurately on multiple projects
- Self-motivated with the ability to work autonomously in a fast-paced environment
- Intellectual curiosity to understand and answer questions with ability to collaborate with multiple business partners and bringing innovative solutions
