Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About Thermo Fisher Scientific:
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com.
The Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.
Responsibilities:
- Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
- Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
- Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
- Update core systems manually to accurately reflect credit limits, hold status, etc.
- Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
- Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
- Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
- Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
- Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
- Allocate credits in consultation with Cash allocation team, Customer Services and customers.
- Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
- Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
- Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
- Assist the cash application team where required (remittance request etc.).
- Assist with the company’s e-invoicing process, if relevant.
- Other additional duties or tasks may be assigned periodically by the Line Manager.
Skills & Qualifications Required:
- Skills:
- This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations.
- Proven attention to detail and accuracy.
- Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.
- Comfortable in a fast-paced environment.
- Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
- Problem-solving and analytical ability.
- Qualifications and experience:
- Fluent in English and if specified, another European language is required.
- University or College degree / degree in accounting or finance is an advantage.
- Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
- Relevant software application proficiency is a plus (e.g., Oracle E1, SAP, CForia, etc.).
- General credit control account administration experience is an advantage.
- Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.
Benefits:
- Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
- Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
- Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
- Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
- Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
- Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
