Technical Support: Offer expert in-person mentorship and support to customers on the installation, operation, and maintenance of XRF and OES instruments.
Maintenance Services: Perform routine and scheduled maintenance activities on XRF and OES systems, including inspection, calibration, and replacement of service parts and consumables.
On-site Repairs: Respond promptly and effectively to customer requests for on-site repairs to ensure flawless service delivery.
Documentation: Prepare timely field service reports, maintain accurate and comprehensive service records, including equipment history, repair reports, and customer interaction details to facilitate effective communication and future reference.
Safety Compliance: Strictly adhere to all safety policies and procedures, ensuring a safe working environment for both yourself and customers during service visits.
Collaboration: Collaborate with internal teams to compete effectively in the market and successfully implement service strategies.
Customer Relationships: Foster and maintain positive relationships with customers to ensure their happiness and dedication.
Industry Awareness: Stay updated on industry trends and competitor activities to determine service opportunities and maintain a competitive edge.
Job Requirements:
Bachelor's degree in a relevant field or equivalent experience.
Native in Korean, Intermediate and above in English
At least 5 years experience providing support to customers on site.
Availability to travel in Korea and or other countries (if necessary)
Outstanding problem-solving skills and the ability to work independently.
Strong communication skills to effectively interact with customers and internal teams.
Willingness to travel frequently to customer sites.
Dedication to adhering to safety standards and protocols at all times.
