Work Schedule

Environmental Conditions

Job Description

Position Summary:

The Senior Credit & Collections Representative at Thermo Fisher Scientific Inc. will handle debt collection and credit management for a designated group of customers. This role is important in achieving our goals.

Responsibilities:

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out necessary procedures to place accounts on hold, and strictly monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritize customer calls regularly to improve collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
• Engage with Sales, Customer Services, and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
• Log, review, and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
• Allocate credits in consultation with the Cash Allocation team, Customer Services, and customers.
• Consistently meet assigned targets and fulfill Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting, and most recent customer contact details.
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls, and Sarbanes-Oxley requirements.
• Additional tasks may include assisting the cash application team, supporting the company’s e-invoicing process, training and mentoring new employees, and other duties as assigned.

Skills & Qualifications Required:

• Effective and confident communication skills to address issues, provide updates, and lead successful customer negotiations.
• Proven attention to detail and accuracy.
• Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.
• Ability to work independently to address and resolve complex customer concerns and perform first-level customer issue resolution.
• Comfortable in a fast-paced environment.
• Strong organizational and time management skills to ensure prioritization and timely completion of tasks.
• Problem-solving and analytical ability.
• Willingness to train and mentor newcomers.

Qualifications and Experience:

• Fluent in English.
• University or College degree in accounting or finance is an advantage.
• Proficiency in Microsoft Office software (Outlook, Excel, etc.) is required.
• Relevant software application proficiency (e.g., Oracle E1, SAP, etc.) is strongly preferred.
• Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.
• Previous 1+ year of experience operating in a fast-paced accounts receivable or customer service function is desirable.