Field Service Engineer/On Site Technical Support - Hybrid Role (Limerick)

Roche

Roche

IT, Customer Service
Ireland
Posted 6+ months ago

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The Position

Location: Limerick/Munster


Are you looking for an exciting challenge in a key support role that directly supports a key
hospital site, (University Hospital Limerick and surrounding areas) in which the work you do
really matters and has an impact?


Does an exciting career with a progressive, high-tech business, excite you?


Purpose:
We are currently seeking a highly skilled and experienced Field Service Engineer with
experience in Electro Mechanical Engineering to provide first class dedicated on site technical
support to our customer in University Hospital Limerick 8-10 days per month. The additional
calendar working days per month will consist of supporting the field engineering team where
required, across the island of Ireland.


For this position, you will need to be based in the Limerick/Munster area in close proximity to
University Hospital Limerick. With this intent in mind, applicants will only be considered if they
are either currently residing within this geographical area – or willing to relocate.
You will be expected to work closely with the wider field based Technical Services team and all
other areas of Roche to provide best-in-class service for our customers.

Main Responsibilities:
● As the first responder for technical and IT related issues your role will involve hardware
routine proactive/reactive work, technical training, upskilling of customers and ensuring
all administration and regulatory documentation is maintained.
● You will be accountable for the successful delivery/uptime and overall customer
experience of their relevant service offering and contract requirements in University
Hospital Limerick.
● You will be expected to build your system understanding around the entire customer
solution to include information solutions and applications of the Roche biochemistry and
immunoassay products.
● Key activities will include troubleshooting and ownership of faults, preventative
maintenance, fault related data analysis and generation of reports to improve efficiency
across Roche’s product portfolio.

Qualifications:

● Ideally Degree-educated, or Diploma level in Electrical/Mechanical Engineering or
equivalent proven experience, you will possess a detailed and up-to-date
understanding of the IVD industry and have solid experience in implementing best-in-
class support.
● With the ability to provide effective support for pathology laboratory solutions, you will be
motivated by exceeding customer expectations and instilling knowledge.
● Self-motivated with a positive mindset, you will excel in the art of troubleshooting and
taking ownership and pride in your work. As an implementer of change, you will have a
questioning approach to issues, the ability to drive innovations and train, coach, mentor
and develop others.
● Excellent problem-solving skills and ability to work well under pressure.
● Strong interpersonal skills and ability to build productive customer relationships within a
complex matrix environment
● Strong analytical skills and ability to communicate effectively at all levels
● Fluent in English; a proficient level in a second served language is preferred

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.