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The Position

At Roche Diagnostics Belgium, we have the unique opportunity to shape healthcare and change lives. We are expanding our team of technical experts and are looking for passionate individuals eager to advance their skills in the healthcare sector.

We invite you to join our Talent Pool for the Belgian market! While we are not actively recruiting for specific positions at the moment, joining our candidate pool ensures that you will be considered for future opportunities as they arise.
If you are enthusiastic about high-tech solutions and driven by customer satisfaction, we want to hear from you!

As a Field Service Engineer, your mission is to deliver exceptional post-sales services at customer sites. You will be responsible for installing, maintaining, and repairing our high-tech laboratory equipment. By ensuring the optimal functionality and performance of these highly sophisticated systems, you directly contribute to improving healthcare outcomes and patient care.

Your Impact

• Ensure customer satisfaction during every service event, whether on-site or providing remote support.

• Help our customers achieve the best performance from their products by advising them on preventive maintenance and configuration adjustments.

• Be the go-to expert for post-sale technical support, performing installation, troubleshooting, problem-solving, and preventive maintenance on our high-tech equipment.

• Represent our service image proudly and create added value through your professional interactions and high-quality solutions.

• Embrace teamwork, actively collaborate with colleagues, and show a strong commitment to our organization's goals.

• Pursue continuous learning and apply new knowledge to enhance everyday activities and improve our service quality.

We are passionate about improving patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We are committed to maintaining high scientific standards, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

Your profile

• Fluent in both Dutch and French; we offer opportunities for language skill improvement and becoming fully bilingual. Proficiency in technical English is a must.

• Hold a degree in Electronics or Electro-mechanics.

• Knowledge of IT and network infrastructure related to laboratory environments is a significant plus, ensuring lab instruments are well-connected and deliver accurate results.

• Excel at providing outstanding customer service.

• Demonstrate passion, determination, and a results-oriented mentality.

• Thrive both autonomously and within a team, handling sophisticated tasks with precision.

• Align with organizational objectives and values, maintaining accurate information and implementing effective solutions.

• Willing to travel abroad for meetings and training to improve your technical skills.

• Adaptable, willing to work in a guard system, and flexible with work hours when needed.

Discover more about Roche in Belgium

• Follow us on LinkedIn

• Roche Solutions

• cobas® infinity laboratory solution

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.