Who We Are:

Spun out of Stanford and MIT, Stellaromics is an innovative biotech startup founded in 2022 and located in Boston, MA. Our pioneering proprietary technology helps researchers and clinicians create comprehensive cellular maps enhancing our understanding of various diseases, with our flagship product STARmap and upcoming Pyxa™ suite of products. We have a passionate management team and committed investors who believe in our patented technology and overall mission to profoundly advance biomedical research and accelerate the discovery of life-saving treatments.

Responsibilities:

Customer Training & Support:

• Coordinate and conduct customer site training sessions and product demonstrations.
• Troubleshoot and resolve technical issues related to user skills, assay design, experimental setup, software, and instrumentation.
• Identify, document, and escalate customer issues, complaints, or concerns to the management team.
• Support Product Development teams with testing and verification of Pyxa instrument, analysis software, consumables and reagents
• Keep customers informed about advancements in Stellaromics Pyxa instrument, assays, and software.

Scientific Collaboration & Customer Engagement:

• Partner with customers to integrate Stellaromics’ technology into their research workflows.
• Engage in scientific discussions with customers, fostering long-term relationships.
• Gather and communicate customer feedback, competitive insights, and emerging use cases to Stellaromics’ Marketing and Product Development teams.
• Support the field sales team at customer sites, trade shows, seminars, and scientific symposiums through technical presentations and networking.

Technical Writing & Documentation:

• Contribute to white papers, training materials, and knowledge base documentation to expand Stellaromics’ customer support content.
• Maintain accurate customer site records and provide high-level feedback to management.

Required Qualifications & Skills:

• Education & Experience:
• Ph.D. (preferred) or equivalent experience (e.g., B.S. with ~5 years or M.S. with ~3 years) in Cellular Biology, Pathology, Biochemistry, Molecular Biology, or Genetics.
• Previous customer-facing experience in a similar scientific/technical role.

Technical Expertise:

• Experience in histology, cellular pathology, and imaging techniques.
• Strong knowledge of molecular biology, genomics, tissue imaging and data analysis techniques.
• Experience with spatial transcriptomics and related methodologies.

Customer Interaction & Problem-Solving:

• Clear commitment to outstanding customer service.
• Excellent troubleshooting, analytical, and organizational skills.
• Ability to work both independently and collaboratively to achieve corporate objectives.
• Ability to handle high-pressure situations with professionalism and composure.

Communication & Presentation Skills:

• Strong written and verbal English communication skills.
• Outstanding presentation and training abilities to diverse audiences.
• Familiarity with CRM software for customer management and reporting.

Preferred Qualifications:

• Hands-on knowledge of cryosectioning, microtomy, tissue embedding, and tissue handling preferred.

Travel Requirements:

• Willingness to travel up to 80%, both domestically and internationally.

Why Join Us?

• Work with a cutting-edge life sciences company advancing 3D spatial transcriptomics and imaging technology.
• Engage in impactful scientific collaborations with leading researchers.
• Enjoy a dynamic and customer-focused role with opportunities for career growth.
• Be part of a company committed to innovation and excellence in research.

Compensation

An attractive compensation and benefits package based on market pay data will be commensurate with candidate skills, qualifications, and experience.

If you are interested in becoming part of a growing team energized by limitless possibilities, please submit your resume for consideration. To learn more about Stellaromics and our technology, please visit our website at www.stellaromics.com.

Stellaromics is an Equal Opportunity Employer striving to build an inclusive and diverse workplace culture.