Work Schedule

Environmental Conditions

Job Description

Key Responsibilities:

• Issue quotations for billable service based on online technical fault diagnosis and follow up until the customer makes a decision.
• Process non-billable service orders and do parts consumption after field service engineers complete service report.
• Confirm billable service information with customers and complete settlement with parts consumption in SAP after the service report is completed.
• Invoice customers and ensure delivery in time.
• Review and track accounts receivable regularly.
• Dispatch service tickets in call center system to Team Leader or FSE engineer basing on division and BU, coordinate the customer service call had been assigned.
• Support the Call Center in coordinating with other functions to meet customer requirements.
• Build connections with field service teams, individuals, and various departments.

Requirements:

• Bachelor's degree or above, preferably in Business Administration, International Trade, or a Mechanical/Industrial background.
• More than 2 years of related working experience with basic SAP knowledge.
• Sales background preferred.
• High responsibility and team spirit, Excellence communication, and coordinating skills.
• Proficient in written and spoken English.
• Basic knowledge of SAP.
• Strong MS Office skills (Excel, PowerPoint, Word).