Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Location/Division Specific Information:
Phadia is the leading supplier of fully automatic blood analysis systems for allergy and auto-immune diseases. With our innovative products, we set standards worldwide and assist clinicians in providing fast and reliable diagnoses, thus helping patients at an early stage. Phadia GmbH in Freiburg is the German subsidiary of the Immunodiagnostics division of Thermo Fisher Scientific, a global company that develops, manufactures and distributes in vitro diagnostics in the field of allergy and autoimmune diagnostics. Our customers expect a consistently reliable and high standard of quality from our products, which we ensure through innovative biochemical and medical technology solutions as well as highly qualified and motivated employees.
Position Overview:
The Senior Customer Insights Manager (m/f/d) supports business decisions regarding ImmunoDiagnostics’s core marketed and pipeline products as well as regarding the different customer groups and marketing channels with clear recommendations based on customer and market insights derived from secondary data analyses as well as primary market research studies.
The role will be instrumental in driving data-driven decision-making and developing actionable insights to enhance our understanding of customer behavior, market trends, and competitive landscape. The Senior Customer Insights Manager (m/f/d) will be responsible for multiple projects and collaborate with senior executives to align customer insights with organizational strategic and tactical goals.
A Day in the Life:
- Identification of business opportunities and threats
- Identifies actively based on knowledge about customers, markets and competitors potential business opportunities and threats
- Sets up cross functional teams to work on these topics
- Secondary Market Research
- Independently builds and manages analyses for topics related to Autoimmunity and Allergy customers and markets
- Plans, implements, analyzes, interprets and provides reports
- Competitive Intelligence
- Analyses the performance of competitors globally and identifies potential threats for our Allergy and Autoimmunity business and finds opportunities for potential acquisitions and
- Primary Market Research
- Collaborates with cross-functional teams to identify and prioritize key research questions and objectives
- Gives guidance to Customer Insights Managers regarding the design and methodologies to be used for primary market research studies with laboratories, Health Care Professionals and patients
- Establishes a network with the external market research
- Strategic Forecasting
- Responsible for developing innovative forecasting models for the strategic planning processes
- Trains colleagues and other functions involved in the forecasting
- Documents the forecasting model development including all assumptions and model modifications
- Analyses and Recommendations
- Provides market and customer insights to support Management, Marketing functions, R&D and other functions
- Conducts meta-analysis across studies done customized for IDD as well as commercially available reports
- Project Teams
- Serves as a project manager or member in internal projects within cross-functional projects requiring in-depth customer insights support
- Demonstrates the Thermo Fisher values – Integrity, Intensity, Involvement and Innovation (The Four I’s).
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to contribute to job accomplishments.
Keys to Success:
- Bachelor or other advanced degree in fields such as Economics, Business Administration, Statistics, Psychology, Life Sciences, Public Health or equivalent experience (Master's degree in one of the mentioned areas is strongly preferred)
- Many years market research experience, at least two years out of it in the healthcare industry, preferably in the Diagnostics area. (International experience would be a plus as well as experience in Autoimmunity and Allergy would be)
- Advanced problem-solving and analytical skills, innovative ways to issues, and sound judgment.
- Excellent communication, planning and organizational skills and the ability to work in international teams are vital
- Ability to lead and coordinate projects through international and interdisciplinary groups
- Fluent English (written and spoken) is required, second and third language would be a plus
- Thorough knowledge of report providers, study design, especially regarding qualitative observational approaches, questionnaire design
- Sound knowledge of the healthcare market, pricing, contracting guidelines and other relevant healthcare policies.
- Personal skills:
- Negotiation and closing skills
- Motivation for Sales
- High Level Presentation Skills
- Strong analytical skills
- Excellent interpersonal, verbal, and written presentation skills.
- International experience is required, as well as demonstrated cultural awareness.
- This position might require international travel depending on the projects.
What we offer:
- Employment with an innovative, future-oriented organisation
- Outstanding career and development prospects
- Company pension scheme and other fringe benefits
- Exciting company culture which stands for integrity, intensity, involvement and innovation
If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.
Agency notice!
Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.
